Job Descriptions:

Job Summary: The Sales and Account Manager is a central figure in delivering outstanding service and support to Brand Partners (BPs) and leaders. This IN-HOUSE role combines high-level customer service, sales support, and leadership development expertise to meet the needs of our BPs. As a liaison between customers, sales leaders, and corporate teams, the representative will ensure inquiries are resolved effectively while fostering growth, customer satisfaction, and loyalty.

Key Responsibilities:

• Customer and Sales Support:

• Serve as the primary contact for BPs, providing assistance with product inquiries, rewards plans, sales orders, promotions, and events.

• Respond to inbound calls and emails with professionalism, clarity, and efficiency.

• Process sales orders, returns, recalls, and payments, ensuring accuracy and compliance.

• Perform outbound calls for customer satisfaction follow-ups and issue resolutions.

• Leadership Development and Field Engagement:

• Provide training and support to BPs on business-building strategies, sales techniques, and product knowledge.

• Act as a mentor to sales leaders, guiding them in achieving their business objectives.

• Participate in events, meetings, and recognition activities to build and maintain strong relationships with BPs.

• Strategic Initiatives:

• Collaborate with the Sales and Marketing teams to implement sales-driven campaigns, promotions, and initiatives.

• Monitor market trends, customer feedback, and competitor activities to inform strategy.

• Maintain and analyze sales data to identify growth opportunities.

• Communication and Reporting:

• Provide daily updates to management on escalated issues, customer interactions, and key activities.

• Develop and share success stories and testimonials from BPs to inspire and educate the field.

• Ensure alignment and consistent messaging across teams and customer interactions.

• Team Leadership and Collaboration:

• Lead by example with integrity, accountability, and a customer-first attitude.

• Assist in on-boarding and training new team members.

• Support cross-functional projects with compliance, marketing, and sales departments.

Required Experience:

Requirements:

• Core Skills:

• Exceptional verbal and written communication skills.

• Proficiency in Microsoft Office Suite and CRM platforms.

• Strong organizational skills and ability to multitask in high-pressure situations.

• Knowledge of customer service principles and practices, including issue resolution and satisfaction tracking.

• Preferred Skills:

• Experience with video editing, graphic design, or copywriting.

• Familiarity with dietary supplements and regulatory guidelines.

• Experience:

• Proven experience in leadership development and supporting independent sales teams.

• Education:

• High school diploma required; college education preferred.

• Additional Attributes:

• High energy, flexibility, and the ability to adapt to changing priorities.

• Availability to handle after-hours requests as needed.

Keyword: Sales Support Team

From: Live PURE (PURE Gen Holdings, Inc.)