Elevate your expertise and lead our intelligent optimization initiatives to shape the future of operational efficiencies. Coach and mentor team members, collaborate with stakeholders, build and deliver training on workflow optimization, and revolutionize while streamlining the firm's processes.

As an Operations Optimization Senior Associate in Commercial and Investment Bank - Middle Office y you will conduct and manage advanced process improvement initiatives and business analysis to gather requirements from the Operational Functions to translate process improvements and solutions for operations efficiencies. You gather information, execute, and implement automation and the digitization strategy to deliver the outcomes of automation to support the Operations function.

Job responsibilities

• Engages with stakeholders to support all aspects of process optimization engagements including requirements gathering, solution architecture, solution development, testing, deployment, and continuous improvement while adhering to the firm's standards and controls

• Utilizes intelligent solutions to allow the team to automate functions and deliver benefits in capacity creation, risk reduction, and streamlining of operational processes

• Coaches and mentors less experienced team members on optimization tools and potentially creates and/or delivers training curriculum and courses around workflow

• Identifies and collaborates with key stakeholders on Objectives and Key Results (OKR), Key Performance Indicators (KPIs) and/or metrics to deliver benefits from operational automation

Required qualifications, capabilities, and skills

• 5+ years of experience and proven ability to gather and analyze complex processes and develop accurate conclusions with sufficient comprehension of the business to understand risk implications

• Advanced experience using Microsoft Office suite

• Advanced knowledge of Confluence, JIRA, and KANBAN

• Experience with consistent collaboration across all levels of the business

Preferred qualifications, capabilities, and skills

• Bachelor's or higher degree

• Advanced skills and an understanding of business analysis, design, development, testing, and deployment

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans