help desk agent.

• plano , texas (remote)

• posted september 19, 2024

job details

summary

• $15 - $16 per hour

• contract

• high school

• category computer and mathematical occupations

• reference1066178

job details

job summary:

We are looking for a dedicated agent to join our team to assist with password resets. Agents are responsible for providing excellent customer service. Must be able to work in a fast paced environment and is dependable and punctual.

Required Skills -

Helpdesk

Customer Service

Ticket Documentation

strong Communication

Self Sufficient

Job Duties - Agent is responsible for assisting users with password resets and documentation of interaction in ticketing system.

Job Requirements -

Agent must be able to take calls from users, identify what the user is trying to log in to, verify the user is the owner of the account using security questions, reset the user's password, and document the interaction into the ticketing system.

Desired Skills & Experience -

Ability to communicate clearly and effectively to customers and coworkers with a wide range of technological skill levels.

Ability to work well with a team.

Computer and web browser troubleshooting experience.

Ticketing experience

Reliable

Punctuality

location: Plano, Texas

job type: Contract

salary: $15 - 16 per hour

work hours: 8am to 5pm

education: High School

responsibilities:

Required Skills -

Helpdesk

Customer Service

Ticket Documentation

strong Communication

Self Sufficient

Job Duties - Agent is responsible for assisting users with password resets and documentation of interaction in ticketing system.

Job Requirements -

Agent must be able to take calls from users, identify what the user is trying to log in to, verify the user is the owner of the account using security questions, reset the user's password, and document the interaction into the ticketing system.

Desired Skills & Experience -

Ability to communicate clearly and effectively to customers and coworkers with a wide range of technological skill levels.

Ability to work well with a team.

Computer and web browser troubleshooting experience.

Ticketing experience

Reliable

Punctuality

qualifications:

• Experience level: Entry Level

• Minimum 5 years of experience

• Education: High School

skills:

• HelpdeskEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.