Description

We are working with a client in Plano seeking a Desktop Support Analyst on a contract to permanent basis. You will also be expected to manage computer hardware and delve into configuration management.

POSTION: DESKTOP SUPPORT

LOCATION: PLANO, PRIMARILY REMOTE, WILLING TO GO ONSITE AS NEEDED

SALARY: 50-55K

Responsibilities:

• Respond to user requests for technical assistance over the phone

• Handle imaging and troubleshooting of systems to ensure optimal performance

• Manage and maintain O365 and Active Directory

• Utilize your knowledge of Connect Wise in the MSP business

• Provide support for Cisco Technologies to ensure smooth business operations

• Handle Citrix Technologies to support business processes

• Oversee and manage computer hardware to ensure efficiency

• Engage in configuration management to ensure system stability.

  Requirements

Required Knowledge:

• Proficiency in Computer Hardware: The applicant should have in-depth knowledge of computer hardware, including installation, maintenance, and troubleshooting.

• Expertise in Active Directory: The candidate must possess strong skills in managing Active Directory services, including creating and managing user accounts, password resets, and handling access permissions.

• Experience with computer desktop support in an enterprise level organization working in the support of a Windows/MAC computing environment Strong PC/Laptop hardware troubleshooting and deployment skills

• Understanding of intermediate networking and network troubleshooting

• Experience with Microsoft Windows 7, 8 and 10; MS Office 2007, 2010 and above; MS Outlook user mailbox management, Familiarity with installing various third-party software including VPN clients

• Experience troubleshooting O365 including Teams, Outlook and OneDrive

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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