Cisco VoIP Support Analyst

Plano, Texas

Hybrid

Contract

$50/hr - $55/hr

Our client, a large network of dentistry offices, is looking for a VoIP Support Analyst to join their network team. You would help with user set up, ticketing, and VoIP troubleshooting. You will also occasionally help on VoIP related projects and acquisitions.

They are in the middle of a migration from Cisco Call Manager to Cisco WebEx Calling, so having experience with both legacy Cisco VoIP equipment and WebX is nice to have. The ideal candidate is strong with Cisco Call Manager, Cisco UCCX, Cisco Unity, Content Center, and Cisco WebEx. If you have strong documentation and processes skills that is a huge plus!

This is a hybrid (2 days onsite) role based out of Plano, Texas. Currently slated as a 6-month contract. Compensation is $50-55/hr. Required Skills & Experience

• Experience doing VoIP user set up, ticketing, and troubleshooting.

• Strong foundational knowledge of VoIP support.

• Experience working with Cisco’s VoIP equipment.

• Strong documentation and processing skills.

Desired Skills & Experience

• Related certifications are nice to have.

• Experience working with Cisco WebEx Calling.

• Experience assisting on VoIP based projects.

The Offer

• $50-55/hr

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Caroline Craycraft

Specialization: Network Engineering