Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

Strada is currently recruiting for a Payroll Operations & Service Delivery Manager located in Poland. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Payroll business group within Strada.

The Role: Payroll Operations & Service Delivery Manager

Job Responsibilities:

Service Delivery:

• Manage a group of Payroll Team managers to achieve all the goals set up for the payroll operation teams.

• Organize and monitor current operations so that the team meets our Service Level Agreements (SLAs) and follows the agreed process.

• Manage the team's workload by ensuring that there is an effective process for allocating tasks or cases.

• Make sure there is a process in place to manage fluctuations in volumes, and ensure that the team's capacity to deliver is maintained throughout the year.

• Use active & visual management to make sure that business requirements, SLAs and quality measures are understood by the team and are the focus of their daily work.

• Delegate work in a way that ensures that all colleagues have a clear understanding of their tasks, responsibilities, client requirements and priorities.

• Measure the level of internal and/or external client satisfaction, taking corrective action where necessary.

• Analyze metrics and reports that describe the productivity and quality of the team's work.

• Ensure that processes are documented and that knowledge is captured, documented and shared within the team.

• Put a system in place to train new hires / less experienced team members in the team's processes and tools.

• Provide support for the team members in communicating issues to other teams and ensuring timely resolution.

• Respond to and remove any issues that negatively impact the team's ability to work efficiently, e.g. IT issues, communication breakdowns.

• Ensure that the team is aware of and can respond to risks that may impact service delivery or client satisfaction.

• Ensure that team members record their working time accurately.

• Monitor payroll processes to ensure all required tasks are executed timely and accurately.

• Making payroll impact decision to resolve any urgent and critical issues.

• Taking ownership of domain related client visit (from a process perspective), maintaining good working relationship with client/3rd parties and other stakeholders.

Change Management

• Analyze data on the output of the team's work and identify issues or trends connected to errors, time-consuming tasks, under or over capacity.

• Engage the team in identifying processes, tools and documentation that can be improved, and encourage team members to suggest and implement ways to enhance service delivery.

• Develop a culture of continuous improvement within the team.

• Ensure that processes and systems are updated in line with any statutory or legislative changes.

• Cooperate fully with auditors, both internal and external, and make sure that any resulting recommendations are implemented.

• Co-ordinate any projects that impacts your team, ensuring that the project delivers the required result.

• If required, manage the transition of work to or from your team.

People Management:

• Initiate and participate in recruitment processes to fill any team vacancies.

• Make rounded hiring decisions by checking that candidates have the right level of motivation, competence, technical know-how and communication skills to be valuable members of the team.

• Keep track of colleague performance and intervene appropriately if and when performance does not meet expectations.

• Hold static 1:1s with your colleagues to review performance, discuss issues, share feedback, discuss progress towards goals, plan upcoming actions and appreciate colleague’s efforts.

• Evaluate and rate colleagues' performance in the middle and at the end of each year, ensuring they receive accurate written feedback.

• Use the COMPs tool to make recommendations for colleagues' bonuses and salary in line with their performance rating.

• Make use of a skills/capability matrix or development map to assess a colleague's current skill level. Assign the colleague to work shadowing, self-study or training to resolve any skill gaps.

• Hold a development conversation with colleagues about their career aspirations and agree long-term development goals and activities that will help the colleague move their career forward. Make sure these goals are recorded and tracked in the Development Plan.

• Maintain the 'talent status' of colleagues, making sure your manager is aware of key talents within your team. Work with your manager / Talent Development to ensure that key talents have an appropriate development plan.

• To prepare, regularly review and update succession plans for the team.

• Manage absences in the team in accordance with work volume and HR policy.

• Promote a pro-active and responsible culture within the team based on professional standards of behavior.

• Take action to integrate the team and make sure that any internal conflicts are resolved.

• Manage the flow of communication within the team, ensuring that information is cascaded effectively to the team.

• Monitor the level of engagement within your team and take action to increase it.

• Recognize colleagues for their contributions and accomplishments

You Bring Knowledge and Expertise

Required Experience:

• Fluent English – C1 Level at least.

• Some experience in people management.

• Experience in managing payroll outsourcing operations projects/teams.

• Experience in working on the cross domain projects desired.

• Good MS Excel skills.

• Strong analytical and problem solving skills.

• High level of attention to detail is required.

• Self-motivation, ability to prioritize tasks and work to meet tight deadlines.

• Teamwork skills.

• Spotless record and strong ethos.

• Ability to make decisions under pressure of time to meet tight deadlines.

• Ability to take ownership of highly complex tasks and projects.

Education:

• High School diploma required

We Offer:

• Permanent contract and comprehensive rewards package

• Continuous education and training

• Tremendous potential with a growing worldwide organisation

• Private medical care (Lux Med)

• Life insurance

• Benefit platform (MultiSport card, cinema tickets, vouchers, and many more)

• Great work atmosphere; we value positive and productive work environment, open and honest communication, and are committed to excellence.

• Opportunities to engage in many events, activities and charity initiatives

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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