Senior Network Technician

Start: ASAP

Location: Pittsford, NY – work is onsite

Contract Length: 6 months, likely to extend

Shift: 8 to 5 PM

Pay: $35.00 - $45.00 per hour (depending on experience)

Responsibilities:

• Support the day-to-day salesforce needs of the business globally to ensure operational flow.

• Manage user support requests & escalations and respond in a timely manner.

• Provide guidance to users on how to utilize the system to meet their needs.

• Manage multiple simultaneous enhancement projects and project-related tasks on time within an Agile development process.

• Work with cross-functional stakeholders to clarify requirements, demo changes, and answer questions about system and improvements.

• Administer aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups.

• Works with IT teams to ensure system integrations are working correctly.

• Works with Data Integrity Specialist to identify, merge, clean-up data.

Qualifications:

• Extensive Salesforce product knowledge and at least 3-5+ years' of Salesforce Administration hands-on experience with Sales & Service Cloud

• Ability to work independently and proactively

• Excellent project management skills

• Excellent problem-solving skills

• Ability to liaise with stakeholders at all levels

Knowledge of databases

Enterprise software systems

Zoom phone (management)

Good Communication Skills

• Ability to learn and adapt to changing technology

Applications:

MS Office 365

Teams

SharePoint

SAP Business Objects

BluJay (preferred not required)

Salesforce.com

Validity

MS SQL experience

Zoom

Pay Details: $35.00 to $45.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance