Reports to: Finance and Business Office Manager Job Summary: The Systems and Compliance Coordinator has primary fiscal responsibility for supporting development and maintenance of systems to ensure compliance with contractual obligations and quality metrics. The Systems and Compliance Coordinator plays a key role in supporting internal operations by maintaining and training staff in IT, phone, and database systems. This position will work closely with the Finance and Business Office Manager to support the Representative Payee and PCM accounts. Essential Functions: 1. Data entry, billing, and collection of receivables from MassHealth and other contracted providers for the Personal Care Attendant Program (PCA). 2. Verifying eligibility for all PCA consumers and ensuring accuracy of PCA Skills Training and Nursing billing sheets. 3. Serve as the Contract Manager for PCM and State IL contracts; support development and upkeep of systems and processes that ensure compliance with contractual obligations and data integrity. 4. Data entry in QuickBooks for maintenance and processing of consumer funds for Representative Payee accounts. 5. Maintenance of inter-office phone system including auto attendant, online portal, user set-up, and troubleshooting. 6. On-going maintenance of agency computer system including identification of needs and coordination with IT and communication providers. 7. Work collaboratively with Finance and Business Office Manager and Executive Director to maintain internal systems, comply with agency Accounting Policies and Procedures including segregation of duties, and develop processes to maintain compliance with contractual obligations. 8. Support staff training and onboarding for internal systems, including phones, computers, laptops, EHR and other databases. 9. Support for payroll process including compiling initial report and timesheet verification. 10. Maintenance of WILD database and support in migration to MiCIL database. 11. Performs other duties as assigned by the Finance and Business Office Manager or Executive Director. Qualifications: An Associate\'s degree in a related field and/or two years experience performing medical billing, accounting, and IT functions. Experience in Microsoft products, including excel and Sharepoint, and ability to learn and navigate multiple systems. The successful candidate will also have experience in and enjoy teaching and supporting others in learning systems.