Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Solution Architect within PNC's Solution Architecture & Strategy organization, you will be based in one of our Technology hubs (Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Dallas, TX). Weekly time in the office is required.

Seeking a highly skilled IT Architect to pioneer the solutioning and design of monitoring technologies, logging systems, and event management solutions. The successful candidate will play a crucial role in ensuring the stability, performance, and security of our IT infrastructure. This role involves architecting best practices for monitoring and logging, comprehensive operations dashboards, and event management systems to enhance visibility and response capabilities

Preferred Skills:

• Experience with infrastructure and application monitoring tools, such as Dynatrace, Grafana, ELK Stack, TrueSight, etc.

• Experience with SIEM/logging tools and analytics, such as Splunk, Humio/LogScale, BigPanda, ServiceNow, Kibana, etc.

• Experience with data visualization and dashboarding, such as PowerBI, Tableau, etc.

• Proficiency in scripting (such as Python, PowerShell, and Bash) and automation (such as Ansible, PowerAutomate, Automation Anywhere, etc.)

• Familiarity with cloud platforms (such as GCP, AWS, Azure) and their monitoring solutions.

• Familiarity with Unified Modeling Language (UML) or diagram-as-code solutions for creating technical documentation.

Soft Skills:

• Strong sense of initiative and ownership

• Excellent communication and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Ability to work effectively in a fast-paced, collaborative environment.

Job Summary:

• Design and implement robust monitoring architectures for infrastructure and applications.

• Design solutions for logging frameworks and best practices to ensure comprehensive data collection, storage, and analysis.

• Architect event management systems to streamline incident detection, escalation, and resolution processes.

Technology Evaluation & Integration

• Evaluate and recommend monitoring, logging, and event management tools and technologies.

• Architect/Design the integration of these technologies with existing systems and ensure seamless data flow and correlation.

• Ensure systems are scalable, maintainable, and meet the bank's security and compliance standards.

Collaboration & Leadership

• Collaborate with cross-functional teams, including DevOps, IT Operations, and Security, to ensure cohesive monitoring and management strategies.

• Lead architectural reviews and contribute to the development of IT governance and compliance policies.

• Mentor and guide junior architects and engineers in best practices and new technology adoption.

Documentation & Best Practices:**

• Develop and maintain architectural documentation, including diagrams, standards, and procedures.

• Establish and promote best practices for monitoring, logging, and event management across the organization.

• Provide training and support to operational teams on the effective use of monitoring and event management tools.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Job Description

• Designs solution roadmaps, according to business strategies and processes in solution architecture, through client requirement analysis, cross-team collaboration and problem resolution.

• Designs solution roadmaps, and system and software architecture according to business strategies and solution architecture standards/processes.

• Analyzes client requirements and determines appropriate solutions to these requirements based on business needs.

• Resolves routine to moderately complex problems and issues in solution architecture; assesses any potential risks and determines solutions to these risks.

• Works with other solution architecture staff, technology experts and business stakeholders to provide functional support to clients on solution architecture updates.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Competitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning, Risk Assessments, Technical Knowledge

Competencies

Analytical Thinking, Effective Communications, Effectiveness Measurement, Industry Knowledge, Planning: Tactical, Strategic, Platform Architecture, Problem Solving, Software Product Design/Architecture, The Open Group Architecture Framework (TOGAF)

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

*For more information, please click on the following links:

Time Away from Work (https://www.pncbenefits.com/timeaway.html)

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary (https://www.pncbenefits.com/ft-benefits-overview.html)

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.