Purpose:

Under the direction of the area supervisor, ensure that the daily activities of the department are completely accurately and on time. Maintain a safe and professional environment for clients and employees. Perform specimen collection and processing duties following established policies and procedures. Act as a coach, mentor, instructor, and resource person for new employees. Works in conjunction with and under the supervision of the medical technologists at times.

Responsibilities:

• Reads, understands and complies with organizational and departmental policies, procedures and protocols.

• Collects specimens in a timely manner and according to established procedures.

• Follows positive patient ID policy to accurately collect and label specimens.

• Communicates appropriately with clients, patients, and coworkers. Remains polite and courteous at all times. Communicates all unresolved problems immediately to supervisor.

• Calls clients to confirm handwritten orders, obtains accurate billing information, dx codes, UPIN information, etc. when needed

• Participates on teams and special projects. Performs other duties as assigned.

• Performs basic clerical duties, i.e. filing, faxing, preparing mail, data entry, etc.

• Delegates phlebotomy priorities and other non-urgent tasks to staff as needed

• Keeps work area clean and neat. This includes waste disposal, stocking of supplies, management of lab coat cleaning.

• Interacts with all customers, internal and external, courteously and professionally; answers the phone and responds to telephone inquiries in a timely manner.

• Trains, mentors, and orients new employees as assigned.

• Completes all required documentation and statistical logs as required.

• Processes and/or packages specimens according to testing specifications. Investigates problems and documents occurrences appropriately in a timely manner

• Assists and works with staff to ensure compliance with dress codes, policies and safety regulations. Immediately reports any violations to supervisor.

High School diploma or equivalent Certification from an accredited Phlebotomy or Medical Assistant program is preferred. Minimum 2 years experience. Medical terminology knowledge and laboratory information system experience is preferred. Must have the ability to establish work priorities and handle several procedures simultaneously. Must interact with other departments.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran