Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Overall Purpose :

Focus on analyzing various business operations and performances. Scrutinize data and metrics to understand trends and provide actionable insights that help in strategic decision-making and improving overall business efficacy. Create weekly and monthly reports with internal KPIs to report out to leadership. Will also be responsible for developing and creating ad hoc reporting of metrics and strategic initiatives as needed.

Responsibilities:

1. Collaborate with department to define Key Performance Indicators (KPIs) and reports.

2. Develop a knowledge of business operations, understanding their goals and business objectives and leverages data to improve their results.

3. Develop and communicate weekly and monthly metrics, score card and dashboard results with management, improving the efficiency of teams to achieve their goals.

4. Perform analyses of metrics to identify trends, as well as areas of immediate concern, and escalate to management attention, as necessary.

5. Perform analyses of system data to identify reasons for system or process deficiencies, as well as areas of immediate concern, and escalate to management attention, as necessary.

6. Analyze trends to facilitate recommendations for process improvements.

7. Summarize and present data findings, recommendations, and methodology to senior leadership, department leadership and enterprise stakeholders.

8. Coordinates communication between all parties for effective resolution of problems, implementations, updates and timely flow of data.

9. Conduct ad-hoc analyses to support internal decision-making.

10. Perform tasks in a backup capacity for other department positions as needed.

11. Participate in continuous improvement projects and initiatives.

12. Support the effective and timely implementation and testing of all department system updates.

13. Research and respond to complicated inquiries from Department personnel. Support the business in developing written documentation for processes including business process flows and functional “How To” documents for users.

14. Assist in the maintenance of all departmental procedure manuals and assist in the training of any processes or procedures as necessary.

Education/Experience :

• Bachelor’s degree with a preferred background in data (governance, quality, analytics, stewardship, data management, etc.) required.

• Five or more (5+) years relevant experience required, including a strong preference for experience in collaborating with cross-organizational business units, ideally in a highly capital-intensive industry.

• Experience in the utility industry preferred.

Skills and Abilities Utilized in this Role Include:

• Strong analytical, problem solving, mathematical and strategic thinking skills including the ability to prioritize.

• Pays close attention to detail, questions strange events and resolves ambiguous situations.

• Excellent written and verbal communication skills and the ability to effectively interact with all levels of management and employees, as well as external customers.

• Strong understanding of tools used to extract and analyze data.

• Comfortable taking information from disparate systems to bring data elements together for meaningful insights.

• Ability to work independently while keeping key constituents and stakeholders informed and appropriately involved.

• Ability to handle multiple tasks concurrently and work in a fast-pace and changing environment.

• Must be highly regarded for integrity, flexibility, teamwork, and interpersonal skills.

• Advanced user of MS Excel (Macros, Pivot tables, Vlookups, PowerPivot).

• Experience writing macros.

Must possess a positive attitude and strong values that fit with DLC’s core values:

• Energized to shape the future;

• Bold in thinking and exploration of new possibilities;

• Collaborative in approaching all challenges;

• Responsible in commitment to safety, management of assets and finances and interaction with others;

• Selfless in serving the community, both on the job and through volunteerism.

Physical Requirements:

• Normal office environment

• May spend long periods sitting

• Manual dexterity to operate a computer keyboard

• Occasional travel within driving distance

Hybrid Work

Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren’t limited to duties such as: working with operations for service center support or with the communications, customer service, or government affairs teams to respond to public and customer requests for information, etc.

Data Governance:

Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.