Position TItle:        Director of Communications

Reports To:            Chief Operating Officer

FLSA Status:        Full time, Exempt

Hiring Range starts at:    $72,000    

Benefits:        Hybrid work model, flexible work schedule, generous paid time off, 401(K) match, healthcare, dental and vision insurance, health savings account and life insurance.

Location:         Centre City Tower, Suite 2400, 650 Smithfield St., Pittsburgh, PA 15222

Partner4Work (TRWIB, Inc.) values diversity and strives for our team to reflect the wide range of people and perspectives that form our region. We provide equal opportunity in employment for all qualified persons regardless of race, color, culture, religion, sex, sexual orientation, national origin, age, disability,  gender identity or expression, or veteran status. Partner4Work is an EEO employer.

About Us

As the leader of Pittsburgh/Allegheny County's public workforce system, Partner4Work ensures that the current and future needs of businesses and job seekers are met. Through innovative initiatives and programs spanning every facet of the workforce, we bridge the gap between people looking for work and companies in need of talent.

About this position

This Director of Communications is an essential team member responsible for developing and executing comprehensive communication strategies that enhance the organization's credibility, promote its strategies, and engage key stakeholders. This individual will oversee all internal and external communications, including media relations, digital content, public relations, and community outreach efforts. The Director of Communications will work closely with the CEO, COO, and other senior leaders to ensure alignment with the board's mission and strategic objectives.

Essential Duties and Responsibilities

Strategic Communications

• Develops and implements a strategic communication plan that aligns with the organization's goals and objectives. Collaborates with departments regularly to plan and implement communication tactics.

• Identifies key messages and target audiences, ensuring consistent and effective communication across all channels. Plans, creates, and manages compelling content for annual reports, briefing books, and other outreach materials.

• Monitors and evaluates the effectiveness of communication strategies, adjusting as necessary to meet organizational goals.

• Develops monthly editorial calendars and activity reports.

• Leads the planning and execution of communications events. 

• Leads and develops communications staff members ensuring the team has access to growth opportunities.  

• Manages relationships with external vendors, including graphic designers, writers, and printers, as needed.

Media Relations:

• Serve as a primary spokesperson for the organization, managing all media inquiries and ensuring accurate and timely responses.

• Build and maintain strong relationships with local, regional, and national media outlets.

• Develop and distribute press releases, media advisories, and other materials to generate positive media coverage.

Social media and electronic media management

• Oversees the organization's digital presence, including website content, social media platforms, and email newsletters.

• Develops and implements digital marketing strategies to increase engagement and reach.

• Analyzes and reports on digital metrics to inform future communication efforts.

• Oversees and manages social media presence and reputation.

Events

• Leads public relations efforts to promote the organization's programs, initiatives, and events.

• Cultivates relationships with c mmunity leaders, partners, and stakeholders to enhance the organization's visibility and influence.

• Coordinates and manages events to engage elected officials, the board, and stakeholders.

Internal Communications

• Ensure clear and effective communication within the organization, fostering a positive and collaborative work environment.

• Develop and distribute internal newsletters, memos, and other communication materials to keep staff informed and engaged.

• Support the CEO and senior leadership team in communicating key messages.

• Develops internal communications portfolio, including quick development of one pagers and short summaries of new and emerging programs.

Supervisory

The Director of Communications supervises and is supported by the Senior Manager of Digital Strategy.

Education and Experience

• A Bachelor's degree in marketing, journalism, communications, etc. preferred; a combination of education and related experience in non-profit or for-profit communications will be considered. 

• Minimum of 5-7 years of experience in communications, public relations, or a related role, with at least 3 years in a leadership position.

• Proven experience in strategic communication planning and execution.

• Experience in workforce development or related sectors is a plus.

Knowledge, Skills and Abilities

• Excellent written and verbal communication skills, with the ability to craft compelling messages for diverse audiences;

• Strong media relations skills and experience managing digital and social media platforms;

• Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced environment;

• Strong leadership and team management skills, with the ability to inspire and motivate others;

• Ability to present complex information to varied stakeholders in a compelling and visually appealing way;

• Strong ability to work cross-departmentally on simultaneously-running communication projects;

• Strong attention to detail and ability to multitask, effectively prioritize, and collaborate internally and externally;

• Strong computer skills including Microsoft Office (Word, Excel, Powerpoint), G-Suite, Content Management Systems, and Google Analytics;

• Knowledge of social media scheduling tools (Hootsuite, PostPlanner, Buffer, etc) and design software (Canva, Adobe); and

• Experience with technologies and best practices for outreach campaigns across multiple platforms.

   

ADA Requirements

The physical demands described here are representative of those that must be met by an emplo