Reference #: R4341 Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Are you looking for a fantastic career at Essential? We have a great opportunity for an Associate Community Assistance Programs team member, under the direction of the Community Assistance Programs Manager. This role will support Aqua PA's low income programs including the Customer Assistance Program (CAP), Aqua Aid Hardship Fund, Emergency Repair Program (ERP) and distribution of conservation kits to eligible customers.

ESSENTIAL DUTIES Assist Dollar Energy Fund and IT with exception cases related to CAP enrollment.Includes trouble-shooting accounts related to billing and/or credit activity. Review Dollar Energy Fund (i.e. CAP) and ERP invoices for accuracy and follow accounting procedures for accruals and invoice payment to ensure costs are properly recorded in budget trackers. Answer and resolve customer concerns related to program eligibility.This may involve direct customer contact or may be limited to responding to questions submitted through another member of the CR team or CX team. Qualify customers for Emergency Repair Program (ERP) assistance and submit customer's information for assistance from vendor. Qualify customers for Aqua Aid assistance and submit reimbursement requests. Process conservation kit requests for eligible customers. Support outreach efforts to increase participation in CAP. Respond to Rates/ACO to support filings and reports related to customer programs. Assists with other tasks or projects as assigned.

QUALIFICATIONS HS Diploma or GED 1-2 years related experience preferred

KNOWLEDGE, SKILLS AND ABILITIES Must be proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook Email, etc.). Excellent written and verbal communications skills; communicate effectively (clearly, concisely and professionally) with internal customers Strong customer service skills Ability to work well under pressure Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment A team player able to work effectively in a team fostered multi-tasking environment Ability to develop business relationships with colleagues from other utilities, energy assistance staff and social service agencies required

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, incl ding medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law. Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012). To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to: Family members cannot result in a supervisor/subordinate reporting relationship Family members cannot work in the same department.

Aqua America, Inc. is an Equal Opportunity / Affirmative Action employer.  Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.