Avanade X Client Services Manager - Northeast Region

The Avanade X Client Services Manager is responsible for building strong, trusted client relationships for our most strategic accounts within the region, providing value to the client far beyond a contract or statement of work (SOW).

Come join us:

This role partners with our clients to uncover their needs/wants to create and deliver valuable, quality solutions. This role is accountable for managing NE Region client engagements, client satisfaction, and ultimately driving revenue growth for the region through exceptional project delivery, relationship building and client management. This role reports to NE Client Services Lead.

Client Manager

• Strategically build client relationship trust and functions as a business partner, advisor and relationship lead for our clients.

• Understand our client and prospect’s business, brand and customer behaviors to develop winning strategies

• Constantly tracks the market and competitive sets, on top of innovation, latest business trends and cultural happenings.

• Responsible for overall client satisfaction and ensures the client is getting the best results from the entire Avanade team.

Great Work

• Provides clear strategic leadership and guidance for multidisciplinary delivery teams to ensure all work aligns with client business needs and expectations

• Identifies and implements strategic initiatives designed to impact client business and drive agency growth.

• Holds Delivery accountable to deliver and course correct, if/as needed.

Northeast Regional Growth

• Drives organic growth, identifying, and opening new revenue streams.

• Keeps NE Client Lead apprised of key client opportunities, potential risks and other key nuances

• Work closely with NE Client Lead and various teams across Avanade to bring the best experiences, strategy and solutions to our clients.

People & Culture

• Builds strong working relationships with department leads and department staff.

• Develops, coaches, mentors talent

• Works with NE Client Lead and Resourcing team on workforce planning to ensure the right skills and capacity for the account needs

• Act as a role model, representing, communicating and shaping the culture and employee experience to foster engagement, performance and behaviors that align with Avanade's values.

About you:

• You likely have relevant education or 10 years of digital, client services, and people management experience.

• You have client services experience in a digital agency or consulting setting.

• You have a digital strategy mindset and experience solutioning for clients.

• You possess excellent planning, organizational, and problem-solving skills.

• You have an experimental mindset, take risks, build processes, and are comfortable with ambiguity.

• You are someone who understands and is EXCITED about the "hustle" of creating new initiatives.

• You can travel up to 25% and negotiate contracts with clients and partners at the executive level.

Enjoy your career:

Some of the best things about working at Avanade :

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)

• Real-time access to technical and skilled resources globally

• Dedicated career advisor to encourage your growth

• Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits

[1] Employee Benefits at Avanade | Avanade

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our

[2] Inclusion & Diversity page

.

Create a future for our people that focuses on: • Expanding your thinking • Experimenting courageously • Learning and pivoting

Inspire greatness in our people by: • Empowering every voice • Encouraging boldness • Celebrating progress

Accelerate the impact of our people by: • Amazing the client • Prioritizing what matters • Acting as one

Learn more

To learn more about Avanade check out these links:

[3] LinkedIn

[4] Inside Avanade Blog

[5] Avanade Careers

References

Visible links

1. https://www.avanade.com/en/career/benefits

2. https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity

3. https://www.linkedin.com/company/avanade

4. https://www.avanade.com/en/blogs/inside-avanade

5. https://www.avanade.com/en/about-avanade/careers