Summary This position serves as a Supervisory Medical Support Assistant within the Information Technology Department of the Pine Ridge Service Unit in Pine Ridge, SD. The incumbent will serve as a supervisor of the MSA Call Center staff. They will also provide technical assistance to management regarding patient scheduling. This position reports to the Supervisory IT Specialist. Responsibilities Directs the operation of the Call Center (Patient Scheduling) Schedules and assigns work, evaluates work performance and approves leave Trains employees and holds periodic in-house training sessions Establishes and maintains productivity controls and goals Ensures that all patient demographic information is updated and accurate Makes final determinations on direct care eligibility of all individuals seeking care Requirements Conditions of Employment This announcement is advertised as Open Until Filled. Applications should be submitted ASAP to ensure you will be considered for this position. The first "cut-off" for review of applications will be 10 working days from the opening date, which is 08/14/2024, and every 10 working days thereafter unless the position has already been filled before the next cut-off date. Selectee may be subject to a probationary/trial period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. A one-year supervisory/managerial probationary period may be required upon selection/placement. Measles and Rubella immunization required for selectees born after 1957 and seasonal influenza immunization is required for all staff working in Indian Health Service health care facilities. COVID-19 vaccination is required for all selectees prior to entrance on duty. The position is subject to rotating shifts and nights/weekends/holidays. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-07: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Provides input on performance; Resolves daily work place issues and maintain efficient workflow; Conducts ongoing reviews to ensure quality of work; Interviews patients and determines the nature of the call or visit to schedule appointments or initiate appropriate patient paperwork; Reviews documents for accuracy, explains processes, test preparations and/or policies to patients; Reviews, corrects and initiates admission forms as needed for appointments; multi-task and navigate through difficult patient scheduling situations with excellent communication and customer service skills; and perform a variety of receptionist, clerical and record-keeping duties. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements by the respective cut-off date for application review. Education There are no education requirements. Additional Information Per IHS policy (SGM 21-04) IHS selectees to positions located in Federally operated hospitals, health centers, and clinics must be fully vaccinated for COVID-19 before entry on duty or have IHS approve a medical or religious exemption. If an exemption is approved then wearing a face mask and regular testing for COVID-19 will be required. Your Human Resources Specialist will provide a list of documents acceptable as vaccination proof and instructions on how to submit your vaccination documentation or how to request a medical or religious exemption, if needed. Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.