COMPUTER SUPPORT TECHNICIAN

Date: Sep 10, 2024

Req ID: 43220

Location:

Pine Bluff, AR, US, 71601

Category: DEPT OF CORRECTIONS

Anticipated Starting Salary: $37,266.00

Position Number: 22078962

County: Jefferson

Posting End Date: 9/25/2024

Anticipated Starting Salary: $37,266.00

Location: AAE - Pine Bluff

This position requires frequent lifting of PCs, printers, and other technology equipment, plus bending, and possibly crawling over furniture, and climbing ladders. Installation, troubleshooting, and various technology support to correctional facilities, residential centers, area offices, and administrative offices. Work performed will require staff entry into these locations and day-to-day contact with offenders. Daytime and occasional overnight travel is required as necessary across the state. This position will occasionally work after business work hours. Work schedule will be adjusted to limit work time to 40 hours per week. Possession of a valid driver's license and the ability to drive a state vehicle is required.

The mission of the Department of Corrections is to be a public safety resource for Arkansas families by providing professional management solutions and evidence-based rehabilitative initiatives for offenders.

All DOC positions are designated as Safety Sensitive Positions and are subject to random drug testing pursuant to the Secretarial Directive governing Personnel Drug Testing. Medical marijuana usage, as defined in Amendment 93 of the Arkansas Constitution, prohibits Personnel in a Safety-Sensitive Position from the use of medical marijuana even if they are qualifying patient under the amendment and/or hold a registry identification card. Department Personnel are prohibited from the use or possession of a medicinal marijuana card pursuant to this policy and state law.

Position Information

Class Code: D079C

Grade: IT02

FLSA Status: NON-EXEMPT

Salary Range: $37,265.00 - $59,439.00

Summary

The Computer Support Technician is responsible for a wide range of activities related to computer support such as maintaining, analyzing, troubleshooting, and repairing hardware and software systems. This position is governed by state and federal laws and agency/institution policy.

Functions

Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor. Installs, configures, upgrades, or replaces microcomputer hardware and software for users. Evaluates and makes recommendations for necessary adjustments to applications to satisfy user requirements. Provides recommendations on the purchase of user hardware and software. Assists in planning, preparation, and conducting seminars on software, hardware, network or other computer related topics. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Knowledge of current application software packages and programming concepts. Ability to evaluate, diagnose, and rectify software and hardware problems. Ability to analyze computer specifications and apply programming logic.

Minimum Qualifications

The formal education is equivalent to an associate degree in computer science, business systems, mathematics, or a related field.

OR

Completion of technical training in computer science, information technology, or a related field acquired from a vocational, military, or industrial setting; plus, one year of experience in computer support operations.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.

OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market:Little Rock

Nearest Secondary Market:Pine Bluff