Job ID Number

R4209

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

The Education Account Manager’s primary role will be developing and nurturing our Education client relationships. The account manager will serve as the bridge between new relationships, freshly awarded work, and established long-term client teams. They will work to build and cultivate new relationships in emerging areas of the education landscape to ensure client satisfaction and grow long-lasting and sustainable client dealings. This is a full time and remote (with monthly travel) opportunity.

Job Description

We are looking for a dynamic, innovative Education Account Manager to develop and nurture our education client relationships. This position will be full-time and remote.

What You'll Do

Client Relationship Management:

• Develop and nurture strong relationships with existing clients

• Connect with key business executives and stakeholders

• Serve as the primary point of contact for clients, handling all internal communication related to their accounts

• Manage multiple education accounts of all sizes

• Manage the day-to-day client communication and ongoing relationships of current, new, and upcoming projects

• Travel to meet with clients and prospects on a monthly basis

Client and Business Development:

• Identifying new business opportunities among existing customers and effectively communicating them with the Business Development Team

• Connect with key education executives, faculty and stakeholders on education needs and opportunities

• Collaborate effectively with the Business Development Team as a subject matter expert on new business proposal opportunities when requested

• Negotiate contracts and ensure revenue targets are met

• Work with the appropriate internal and external teams to coordinate and complete contract renewals on time

• As necessary, visit clients and attend trade shows and other industry events to capitalize on networking and relationship-building opportunities

Client Support:

• Proactively remain connected to education clients and market evolution to access new opportunities and ensure all viable clients are engaged regularly

• Gain a deep understanding of our education clients’ goals, turn data into a compelling story, and provide actionable insights to expand our footprint and help the client grow

• Act as a client advocate within the organization

• Collaborate with internal departments to ensure client needs are understood and satisfied

• Address client inquiries promptly

• Collect and analyze data related to client accounts

• Continuously improving the overall customer experience

Stay Current:

• Keep abreast of industry/education trends and emerging technologies

• Provide informed recommendations to clients

What You'll Need

• 3+ years’ proven success in account management or equivalent experience, preferably in the education space

• 3+ years’ proven success in relationship management or equivalent experience, preferably in the education space

• 3+ years proven experience managing a team

• Prior experience with project management a plus

• Expert knowledge and practical application experience with Microsoft tools suite (i.e., Word, Excel, Outlook, Teams, SharePoint, PowerPoint, Visio)

• Prior knowledge of the education industry is highly desired

• Prior knowledge or experience working in or with education is highly desired (i.e., K-12, HigherEd, etc.)

• Team: Proven ability to manage resources to ensure alignment with the vertical goals, priorities, and effective portfolio

• Time Management: Meet deadlines by prioritizing responsibilities and balancing workload

• Communication: Can effectively communicate with client leaders, staff, and internal company leaders of all levels. Must be able to listen and process information provided by others effectively. Strong written, verbal, and presentation skills are required

• Customer Service: Able to assess needs and provide information or assistance to satisfy expectations or resolve a problem

• Decision Making: Make sound, well-informed, and objective decisions

• Flexibility: Open to change, new processes (or process improvement), and new information. Can receive and give constructive criticism and maintain effective work relationships with others

• Interpersonal: Demonstrate friendliness, courtesy, understanding, and politeness to others

• Leadership: Motivate, encourage, and challenge others. Can adapt leadership styles in a variety of situations

• Problem Solving: Able to identify, evaluate, and use sound judgment to generate and evaluate alternative actions and make recommendations accordingly

• Team Building: Encourage, inspire, and guide others toward accomplishing a common goal. Work as part of a team to offer suggestions for improvements or ways to streamline the process

• Bachelor’s degree in finance, business, IT or related field

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.