Director of Collections

Date: Aug 27, 2024

Location:

Phoenix, AZ, US, 85008

Company: WillScot

Req ID: 51860

At WillScot (NASDAQ WSC (https://www.nasdaq.com/market-activity/stocks/wsc) ), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are,click here (https://www.willscot.com/en/about-us/our-company) .

Interested? Come build your future with us!

ABOUT THE JOB:

This job is responsible for overseeing the US and Canadian collection activities. This position is also responsible for coordinating collection activities between Corporate and branch locations and implementing all WS-wide training programs and activities relating to collection processes and procedures. Provides guidance for high transaction volume teams with high levels of service orientation.

WHAT YOU'LL BE DOING:

• Oversee team workload and assignments of the collection team members with focus on achieving stated DSO objectives.

• Train, mentor and monitor the team supervisors to insure that the best collection practices are consistently improved and maintained.

• Evaluate and update department policies, procedures and processes to continuously improve collection outcomes.

• Set KPIs focused on transaction volume activities, resource management, write-offs and DSO measurements.

• Oversee the monthly Accounts Receivable review and reserve process and provide timely requisite information to the financial reporting team.

• Represent and provide leadership for new system implementation projects relating to collections.

• Manage the WS-wide education and training activities relating to collections and related systems.

• Cooperate and communicate effectively with other WS team members to resolve customer issues requiring cross-functional responses.

EDUCATION AND QUALIFICATIONS:

• Bachelor’s degree in accounting or business required.

• 8+ years of experience in Collections and/or Operations leadership role. Other Shared Service experience preferred.

• 10 years of leadership experience

• Demonstrated results in growing matrix-based organizations, acquisitions, and process transformation,

• Strong understanding of industry regulations, standards, and recommended practices as they pertain to our business.

• Proven organizational leadership and negotiation skills. Demonstrated experience in problem solving, creativity, strategic thinking, fostering cooperation and teamwork.

• Exceptional networking and customer service skills with both internal and external customers.

• Ability to demonstrate professional two-way communication with people at all levels of the organization and external contacts.

• Ability to effectively manage multiple, changing priorities in a fast-paced environment with tight deadlines, while maintaining attention to detail.

• Strong knowledge working with Collections platforms. SAP and GetPaid preferred experience preferred.

WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

Nearest Major Market: Phoenix

Job Segment: Accounts Receivable, Collections, Manager, SAP, ERP, Finance, Management, Technology