ServiceNow Business Analyst

Phoenix, Arizona

100% Remote

Contract

$70/hr - $75/hr

Our client is looking for a contract ServiceNow Business Analyst. This is a fully remote role.

Primary BA for Platform team. Responsible for Agile Backlog and bi-annual platform upgrades Communication Management, Release Note preparation, Authoring SOPs, and test cases writing/validation. Rebuilding ITSM module, Including Incident, Request, Change, and Problem management process. Platform Upgrade in October.

Contract Duration: 11-months

Required Skills & Experience

• Bachelor’s degree in information systems, Business Administration, Computer Science, or a related field (or equivalent experience).

• 2+ years of Business Analyst or Project Coordinator experience, including Agile methodologies.

• 2+ years managing an Agile backlog, writing user stories, and coordinating releases.

• Demonstrated proficiency in ServiceNow with proven experience performing platform upgrades.

Desired Skills & Experience

• Solid process improvement, analytical and problem-solving capabilities, especially for identifying and remedying platform-related issues.

• ServiceNow Certified System Administrator (CSA) or Implementation Specialist certification.

• Scrum Master or Product Owner certification (CSM, CSPO) a plus.

• ITIL Foundation (v3 or v4) desired.

What You Will Be Doing

Daily Responsibilities

• Backlog Management: Own and maintain the ServiceNow backlog, ensuring continuous grooming, prioritization, and alignment with business objectives.

• Demand Management: Participate in demand management activities to capture, evaluate, and prioritize incoming requests based on business value and feasibility.

• Requirements Gathering: Collaborate with stakeholders to capture and document business requirements, translating them into actionable user stories.

• Platform Upgrades: Oversee ServiceNow platform upgrades from planning through post-deployment validation, identifying risks and coordinating with technical teams.

• ITSM Alignment: Ensure all enhancements and solutions conform to IT Service Management (ITSM) best practices, including ITIL frameworks.

• Cross-Functional Collaboration: Work closely with the Agile team and Scrum Master to facilitate sprint planning, refine user stories, and ensure successful delivery.

• Testing and Validation: Write and perform test cases to verify platform functionality and ensure quality deliverables.

• Release Documentation: Write and distribute release notes detailing new features, enhancements, and known issues to stakeholders.

• Process and SOP Management: Write and update Standard Operating Procedures to ensure consistent and efficient use of the ServiceNow platform.

• Continuous Improvement: Analyze current processes, recommend improvements, and help drive adoption of new features and workflows.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Annette Cheatham

Specialization: