We are seeking a stellar IT Technician to join our team for a 6-month hardware refresh project with a global client. If you have experience in refreshing computers and mobile devices, and thrive in a fast-paced environment, we want to hear from you! We are hiring immediately. See below for more details on the role.

Top Skills' Details

• 3+ years working within workstation configuration + imaging computer

• Experience with mobile device management on android devices and some apple

• Has worked a computer refresh project before - they are replacing 500+ computers with newer models from windows 10- windows 11

• Enterprise level experience and ready to hit the ground running

Secondary Skills - Nice to Haves

• Deployment

• Verizon

Job Description Come grow with us! We’re motivated to keep growing our business with new top talent. It’s our people that make it happen! If you’re looking to add value to a growing IT team, you may be interested in our Service Desk Analyst role. Read on!

What You’ll Do as a Service Desk Analyst:

• Work within the defined Incident, Request, Asset and Configuration Management process.

• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.

• Manage support interactions through the IT Service Management System.

• Follow-up to ensure service delivery and system integrity with end users.

• Protect the company by handling business sensitive information with appropriate confidentiality.

• Diagnose and resolve end user problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.

• Maintain desktop images and configurations to provide performance monitoring and tuning of systems.

• Maintain inventory of installed software and manage software licensing.

• Update tickets with accurate and timely records of work performed and resolution detail.

• Coordinate hardware warranty repair.

• Perform scheduled patch management.

• Perform security management.

• Other duties as assigned

What You’ll Need to be a Successful Service Desk Analyst:

• 5+ years of experience in a mid-sized organization, performing customer-facing/end-user technical support

• Associate’s Degree required (or higher)

• Active Directory—user and group administration

• Experience with Windows Server and O365

• Excellent organization, communication and written skills

• Demonstrated ability to apply critical thinking to solve problems

• A+ and/or Net+ preferred

Additional Skills & Qualifications This resource will be supporting a refresh of 800+ computers and also supporting their phone refresh 900+ and 400 tablets where they are changing over from AT&T to Verizon. Must be comfortable with imaging, shipping equipment, remote support etc.

Employee Value Proposition (EVP) We are expanding our footprint here in the Phoenix market and looking for strong customer service folks to be the face of their end user support.

Work Environment Onsite Monday - Friday 7am-4pm 8am-5pm

Business Drivers/Customer Impact Large computer + phone refresh+ tablet

Why is the position open (provide details) They are in need of additional support in their refresh efforts

External Communities Job Description Come grow with us! We’re motivated to keep growing our business with new top talent. It’s our people that make it happen! If you’re looking to add value to a growing IT team, you may be interested in our Service Desk Analyst role. Read on!

#prioritywest

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Feb 21, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.