Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

About Network Solutions & Operations:

As part of the Global Merchant & Network Services group (GMNS) the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide. We are driving a strategic, multi-year transformation to modernize our Acquirer solutions to build innovative products, services, and capabilities that will anticipate our merchant and acquiring partners needs.

Reporting to the Director of Acquirer Platform Transformation – Product Management, this newly created role, Senior Manager of Acquirer Product Management, will have the exciting opportunity to be part of a key strategic priority for the GMNS business. This team is responsible for evolving the strategic agenda focused on how we are modernizing and transforming our Acquiring products and processes globally. This includes setting the strategy, defining future use cases, ensuring our current roadmap enables the business for the future, and identifying opportunities to provide differentiated value to our Merchants and Partners.

As a key member of this team, your responsibilities will include:

• Defining products and services and provide differentiated value and a seamless experience that allows customers to expand to new markets and programs.

• Evaluate the external merchant acquirer landscape and trends to determine where AXP should be at parity and where AXP should intentionally be unique in order to deliver a high value customer experience.

• Work closely with the Acquiring Delivery Capability and Envisioning teams to design high-level solutions and stress-test/validate new acquiring solutions.

• Collaborate to enable the flawless execution of the acquirer roadmap in close partnership with the Acquiring Delivery and Technology teams.

• Develop and maintain product roadmaps including maintaining a backlog of features.

• Drive market readiness of product releases including preparation and deployment of documentation and training to ensure successful adoption.

Qualifications-The successful candidate will have the following:

• Experience: Background in end-to-end Product Management (3 years) and an understanding the payments industry, preferably including merchant acquisitions.

• Intellectual curiosity: High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills and ability to deal with ambiguous or undefined problems.

• Strategic thought leadership: Strategic and innovative mindset, with the ability to synthesize and translate market and industry trends into opportunities for AXP to drive innovative solutions.

• Transformational spirit: Proven track record of driving change management and delivery in complex and highly matrixed organizations.

• Executive communication: Outstanding communicator with the ability to distill complex topics into clear and concise messages, adapted for the audience appropriately.

• Highly collaborative : Ability to collaborate and build strong relationships with internal and external stakeholders to deliver value beyond traditional means.

• Great attitude: High energy, an optimistic attitude, eagerness to learn, high level of accountability and a good sense of humor.

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Product

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24007007