Senior Director ISC Customer Operations – Defense and Space

As a ISC Customer Operations Senior Director here at Honeywell, you will be responsible for developing and executing the customer operations strategy, managing the customer operations team, and ensuring customer satisfaction and loyalty.

You will report directly to our VP of AT ISC, Brian Wenig, and you’ll work out of our Phoenix, AZ location and be part of the senior leadership team.

KEY RESPONSIBILITIES

· Develop and implement the customer operations strategy and vision for the defense and space business unit, aligned with the company's mission and values.

· Lead, coach, and mentor a high-performing customer operations team

· Establish and maintain strong relationships with key customers, partners, and stakeholders, and act as the primary point of contact for supply chain escalations and issues.

· Represent the customer operations function in the senior leadership team and provide regular reports and insights on customer operations performance and progress.

BENEFITS OF WORKING FOR HONEYWELL

· Benefits – Medical, Vision, Dental, Mental Health

· Paid Vacation

· 401k Plan & Matching

· Career Growth

· Professional Development

A Job posting does not exist for this global job code, please work with your HRG to develop oneU.S. PERSON REQUIREMENTS

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

YOU MUST HAVE

· Bachelor's degree in business, engineering, or a related field. Master's degree or MBA preferred.

· 10+ years of experience in customer operations, customer success, account management, or a similar role, preferably in the defense and space industry.

· Strong knowledge of the defense and space market, products, and customers, and the ability to understand and communicate complex technical concepts and solutions.

· Excellent communication, presentation, negotiation, and interpersonal skills, and the ability to build and maintain trust and rapport with customers, partners, and stakeholders at all levels.

· Strategic, analytical, and problem-solving mindset, and the ability to make data-driven decisions and recommendations.

· Self-motivated, adaptable, and resilient, and the ability to thrive in a fast-paced and dynamic environment.

· Willingness and ability to travel up to 50% of the time, domestically and internationally.

ABOUT HONEYWELL

Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more here: https://www.honeywell.com/us/en

THE BUSINESS UNIT

Honeywell Aerospace Technologies (AT) products and services are found on virtually every commercial, defense, and space a ircraft in the world. We build aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components and more, and connect many of them via our high-speed Wi-Fi offerings. Our solutions create healthier air travel, more fuel-efficient and better-maintained aircraft, more direct and on-time flight arrivals, safer skies and airports, and more comfortable flights, along with several innovations and services that reflect exciting and emerging new transportation methods such as autonomous and supersonic flight. Revenues in 2023 for Honeywell Aerospace Technology were $14B and there are approximately 21,000 employees globally. To learn more, please visit https://aerospace.honeywell.com/

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more here: https://www.honeywell.com/us/en/company/inclusion-and-diversity

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.