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Position Summary

The Scrum Master/PM is responsible for providing program/project oversight, day-to-day management, leadership, direction, and administration across the full project lifecycle on medium to large size/complexity projects. The Scrum Master/PM will work with teams to ensure that all managed projects fully comply with CVS Health PMO SDLC standards, approved business requirements, and time/cost commitments while maintaining the highest levels of business and user satisfaction. The Scrum Master/PM will also provide support and guidance to less senior team members.

The Scrum Master/PM will manage project teams of 5 to 20+ indirect/matrix reports, consisting of CVS Health and non-CVS Health employees. The Scrum Master/PM, requiring minimal supervision, will be responsible for effectively managing team/stakeholder expectations and engagement through clear communication of roles and responsibilities and regular status updates. The Scrum Master/PM is also responsible for providing timely feedback and written project reviews for each CVS Health indirect report.

As a Scrum Master - carries out and facilitates Scrum events, removing impediments, promoting collaboration, supporting the Product Owner, and driving continuous improvement. Ensures the effective implementation of the Scrum framework, creating a conducive environment for the team's success, and fostering a culture of collaboration and continuous learning.

• Coaches scrum masters and product owners on agile principles, values, and best practices for project/product management.

• Develops the budgets and resource planning strategy with consideration for team velocity, historical data, and limitations.

• Determines the amount of work that can be completed within proposed projects timelines.

• Ensures that risk assessments include risks identification, mitigation strategies, and contingency plans for scrum projects.

• Establishes scrum processes and procedures for backlog management, prioritization techniques, and user story refinement.

• Forecasts team capacity and delivery potential for future projects to set realistic expectations for product releases.

• Helps establish and implement a common language and framework for team collaboration.

• Improves team capacity and investigates potential bottlenecks to determine how to proactively address issues before they arise.

• Integrates the concepts of adaptability, transparency, and customer collaboration into department processes to promote a culture of continuous learning and experimentation.

As a Project Manager - Management of assigned projects including team formation and management, plan creation (scope, schedule, and budget), and project execution. Deliver all assigned projects in full compliance with CVS Health SDLC standards and KPI, and as documented in formal project requirements, on-time, on-budget, and with high quality. Effective relationship management with IT functional and business teams that contributes to the reputation of the PMO. Skilled delegation and leadership by example to help CVS Health develop our people to their full potential while delivering top performance. Ensuring project purchasing, infrastructure, and other less common needs are met through proactive engagement of special support teams and in compliance with PMO process standards.

• Ensure that all projects are delivered on time, within scope, within budget, and in full compliance of CVS Health PMO SDLC process and KPI requirements

• Produce regular and thorough stakeholder communications

• Assist in the definition and documentation of project scope ensuring all relevant SME’s are engaged to produce competent and comprehensive functional and non-functional requirements

• Produce a detailed project plan and monitor and control activities to remain on plan

• Manage resource availability, allocation, and project financials

• Manage changes to scope, schedule, and cost in compliance with PMO SDLC process

• Perform risk management assessment and ongoing review and mitigation

• Work within scope of authority to resolve project issues escalating when necessary

• Ensure required project artifacts are completed in compliance with PMO process and stored in the project repository

Required Qualifications - 5+ years successful Scrum Master of medium to large scale projects OR 7+ years of project management of medium to large scale projects. - 5+ years SDLC experience Preferred Qualifications

• Project Management certification (PMP)

• Scrum Master certification (CSM)

• SAFe/Agile Experience - Health care, Finance, Insurance, pharmacy or PBM experience is a plus - Understanding of project and software development methodologies such as Waterfall, SDLC, Agile, RUP, etc - Strong Microsoft Office (including MS Project) skills

Education

Bachelor's degree OR Equivalent experience.

Pay Range

The typical pay range for this role is:

$92,700.00 - $185,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 03/28/2024

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.