We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI and WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

The Provider Systems Analyst supports Provider Data Base, CRM and contract systems with Provider Services. Develops and maintains system requirements. Identifies and designs process improvement opportunities by defining and analyzing system problems. Implements testing standards and solutions to help organization operate more efficiently and effectively.

Education and Experience

Required:

Bachelors degree in Business, Computer Systems Analysis, or an equivalent of education and work experience 3 years of systems analysis experience to include understanding of software design, testing, and maintenance If supporting TRICARE contract, must be a U.S. Citizen If supporting TRICARE contract, must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation Experienced in interpreting business requirements and developing efficiency solutions Preferred:

Health care or provider systems application support experience

Key Responsibilities

Discuss users' needs and determine vulnerabilities or areas of poor performance impacting productivity, efficiency, and accuracy. Troubleshoot, test, and coordinate resolution of reported software defects and/or data issues while providing status to affected teams. Translate business requirements into technical specifications and documentation, coordinating development and deployment. Create strategies for improvement while also being proactive in evaluating application software. Provide feedback, data mappings, and/or best practices to development teams based on existing development solutions, standard business processes, and vendor recommendations. Maintain provider system changes, improvements, testing and communications to system users. Establish standard procedures and document system workarounds for commonly reported issues experienced by support staff. Structure and prioritize business requirements for communication with stakeholders for review and approval. Liaison with multiple business partners including but not limited to Application Owners, Business Analysts, Project Leads, IT and Data Management to promote collaboration of system development. Provide subject matter expertise. Performs other duties as assigned. Regular and reliable attendance is required.

Competencies

Commitment to Task: Ability to conform to established policies and procedures; exhibits high motivation. Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate. Computer Literacy: Ability to use computers and related technology efficiently, with a range of skills covering levels from elementary use to programming and advanced problem solving. Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required. Information Management: Ability to manage large amounts of complex information easily, communicate it clearly, and draw sound conclusions. High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues. Technical Skills: Apply a logical approach to problem solving; good interpersonal and client-handling skills, with the ability to manage expectations and explain technical detail; business awareness; a methodical, investigative and inquisitive mind.

Working Conditions

Working Conditions:

Favorable working conditions in a climate-controlled office space Must be available to cover any work shift Works within an office environment with minimal travel required