Job Title: Product Support Engineer

Job Description

• Oversee the entire lifecycle of semiconductor tools, from design and manufacturing to installation and maintenance, ensuring they meet customer expectations. • Address issues and suggest design changes based on client feedback and requirements.

• Manage shipments, verify specifications, and write reports on the tool’s lifecycle status.

• Supervise installations and maintenance, acting as the primary point of contact for customers regarding the tool.

• Provide guidance to engineering teams during the design phase of new products, focusing on key customer requirements, including preventive maintenance tasks, design for service, and manufacturability.

• Lead the first build and testing of new products in the development lab, working closely with engineering teams to provide real-time feedback and recommend solutions.

• Ensure designs and installations align with client specifications and expectations.

• Oversee the shipping and on-site installation of tools at client locations. • Stay on-site for 2-6 weeks to ensure the tool operates smoothly and meets performance standards.

Hard Skills

• Semiconductor equipment (CVD, ALD, Epitaxy, Deposition, wet Etch, dry etch)

• BS in Engineering (mechanical, electrical, manufacturing, chemical,)

• Troubleshooting (during design phase as well as shipping and install process)

Soft Skills

• Customer-focused

• Professional

• Adaptable to different tasks

• Effective communication

Job Type

This is a permanent position.

Work Site

This is a fully on-site position in Phoenix, Arizona.

Work Environment

On-site at Intel in Chandler, AZ. Must live in Phoenix. Casual dress code. Must be good with working with lots of different types of people. Day-to-day tasks vary depending on the lifecycle of the assigned tool, including report writing, working with design teams, install teams, and spending time with clients solving issues. Travel could be up to 70%, usually around 30-40%, with international travel mostly to Asia, particularly Taiwan. Must be able to travel.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.