Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Overview:

We are seeking a proactive and innovative Military Moves Program Analyst to support the growth and development of our Military Moves Program. In this role, you will play a key part in ensuring the efficient execution of military relocations by collaborating with service providers, aiding in recruitment, and assisting in the training process. Your primary objective will be to ensure service providers have all the necessary tools, resources, and support to successfully manage and complete service members' moves.

Key Responsibilities:

• Collaborate with internal teams and external service providers to ensure seamless execution of the Military Moves Program.

• Assist in recruiting, onboarding, and training service providers to maintain a high standard of performance and service quality.

• Continuously assist and identify areas for improvement in the training and support materials provided to service providers.

• Maintain a comprehensive understanding of the program’s policies and procedures to guide service providers through the operational requirements.

• Monitor service provider performance and provide feedback and guidance to ensure the completion of moves in a timely and efficient manner.

• Support the development and implementation of strategic initiatives to enhance the program’s growth and operational success.

• Collect and analyze data related to program performance and service provider efficiency, preparing reports and recommending improvements as needed.

• Serve as a point of contact for service providers, addressing questions and troubleshooting issues that may arise during the relocation process.

Qualifications:

• Bachelor's degree in business administration, Logistics, or a related field (or equivalent experience).

• Strong analytical skills and the ability to evaluate program performance and identify opportunities for improvement.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with both internal teams and external service providers.

• Detail-oriented with strong organizational and multitasking abilities.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and project management software.

• Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.

Preferred Qualifications:

• Experience in the military or familiarity with military relocation processes.

• Knowledge of program management or continuous improvement methodologies (e.g., Six Sigma, Lean).

• Excel

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.