Summary

Our mortgage servicing client located in Phoenix, AZ is seeking customer service specialists to join their on-site team. Successful candidates MUST have 1-2 years of experience in any kind of mortgage position. This is a Monday to Friday, fully on-site position. 8:30am-5:30pm.

The Day to Day

Answer high-volume, inbound calls or texts from current customers in a timely manner

Perform routine data entry and validation tasks

Handle routine calls, emails and/or chat responses with consumers and/or authorized 3rd parties

Interact with multiple departments to expedite processing and/or issue resolution

Perform other related duties as required and assigned

Demonstrate behaviors which are aligned with the organization’s desired culture and values

Who are we looking for?

1-2 years of mortgage experience

General understanding of applicable Federal, State and Local mortgage regulations a plus

Must be a team player with strong attention to detail and able to work independently

Proven track record at delivering timely and accurate information in a fast-paced environment

Excellent critical thinking, problem solving, mathematical skills and sound judgment

Effective time management skills to deliver work on time

Capable communicator, written and oral skills

Strong negotiation skills with ability to effectively resolve problems

Compensation

$22/hr

EMPLOYEE BENEFITS INFORMATION

Eligibility

• Requirements apply to some benefits and may depend on your job classification and length of employment.

• Benefits are subject to change and may be subject to specific elections, plan, or program terms. 

• If eligible, the benefits available for this temporary role may include the following:

  § Medical,dental & vision

  § CriticalIllness, Accident, and Hospital

  § 401(k)Retirement Plan – Pre-tax and Roth post-tax contributions available

  § LifeInsurance (Voluntary Life & AD&D for the employee and dependents)

  § Shortand long-term disability

  § HealthSpending Account (HSA)

  § Transportationbenefits

  § Employee Assistance Program

  § Time Off/Leave (PTO, Vacation or Sick Leave

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Feb 19, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.