MANAGER MORTGAGE SUPPORT

WHAT IS THE OPPORTUNITY?

The Mortgage Support Manager is responsible for overseeing the daily operations and execution of the centralized services and disclosure teams. The Mortgage Support Manager also functions as a key contributor in work flow management, process development, policy and procedure ownership, monitoring work flows, pipeline, and queue management to ensure all tasks are completed timely as well as providing an analysis of data and findings regarding loan activities to senior management. The Mortgage Support Manager also reviews system and process work flows to identify and recommend operational efficiencies.

What you will do

• Analysis and reporting of department production and quality results. Provides daily, weekly, and monthly reporting on all loan activities to the Mortgage Fulfillment Manager

• Establish process enhancements where required and provide continuous training to colleagues

• Manager, monitor and measure the performance of queues and processes

• Effectively monitor queue performance, identify patterns and trends causing issues and work towards business solutions

• Manage the centralized services teams (Document Indexing, Order Services, HOI, Title, & PAG), disclosure, and pre-operations teams including line level colleagues, leads, and supervisors

• Maintain scalability and growth of various operational processes through automation

• Work cross-functionally with department leaders to meet and exceed monthly production/quality targets

• Stays up-to-date with applicable regulations and compliance. Becomes the single point of contact to support creating and maintaining departmental procedures, job aids, quick reference guides, work flows, and training material

• Develop and maintain a strong working relationship with other departments

• Ensure all loans are worked in accordance with all applicable laws, regulations, and guidelines

• Support, recommend, and implement technology initiatives

• Tracking and monitoring of all departmental production and quality metrics, including SLA adherence, # of tasks completed daily, weekly, & monthly

• Responsible for hiring, training, retaining, developing, counseling, and terminating colleagues

• Other duties as/or assigned by management

Must-Have*

• H.S. Diploma

• Minimum 7 years of mortgage operations experience, with a deep understanding of processing, disclosures, and support functions

• Minimum 5 years of mortgage operations management experience

Skills and Knowledge

• Bachelor's Degree highly preferred

• Expert knowledge and familiarity with federal/state regulatory policies and procedures

• Ability to analyze and evaluate information from a variety of sources with excellent attention to detail

• Ability to manage risk while ensuring optimal value and outcomes are achieved

• Strong analytic, interpersonal, and verbal and written communication skills

• Detail oriented and goal driven

• Ability to maintain high levels of performance, especially in stressful situations

• Excellent organizational skills

• Proven ability to lead, coach, and mentor

• Strong PC skills

Compensation

Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.