IT Solutions Engineer / Analyst I / II | Integration Services

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Date: Dec 20, 2024

Location: PHOENIX, AZ, US, 85004-3903

Company: APS

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

IT Solutions Engineer / Analyst I / II | Integration Services

Are you passionate about delivering innovative solutions and ensuring the performance of cutting-edge technology? Join us as an IT Solutions Engineer / Analyst I / II in Integration Services, where you’ll lead the lifecycle of software and hardware products, including next-generation technologies such as cloud engineering and mobile applications.

What your day would be like:

You are responsible for:

• Product Delivery & Performance: Oversee the end-to-end delivery lifecycle of software and hardware products, ensuring high performance, reliability, and seamless functionality.

• Design to Production: Guide products from design completion through to production release, ensuring smooth deployment and operational readiness.

• API Design and Support: Collaborate with IT projects to gather requirements, design, and build APIs that meet business needs. Provide technical support to API consumers, addressing usage questions and troubleshooting issues.

• Next-Generation Technologies: Work on emerging technologies like cloud engineering and mobile applications to stay at the forefront of innovation.

• Problem Resolution and System Reliability: Troubleshoot complex software and system issues, proactively implementing solutions to optimize performance. Monitor and maintain system performance to ensure reliability and stability of critical applications.

• Security and Administration: Design and implement robust API security measures. Administer the Azure APIM Platform and manage development and production environments.

• Collaboration and On-Call Support: Partner with platform support and application support teams to resolve technical issues effectively. Provide on-call production support, ensuring minimal downtime and rapid issue resolution.

Technical Skills and Qualifications:

• Expertise in Azure API Management (APIM), including API design, development, enhancements, and policy creation.

• Experience with API Security protocols and best practices, including OAuth, SSL, CORS, and JWT.

• Strong knowledge of integrations with services like EventHubs, IDAM solutions (e.g., PING, B2C, Azure AD).

• Proficiency in data transformations (e.g., SOAP to JSON, JSON to SOAP), XML parsing, and related technologies like XSL, Xpath, Xquery, and XSLT.

• Experience with Azure DevOps, including ARM templates, CI/CD pipelines, and managing Git repositories.

• Familiarity with Developer Portals, such as Azure APIM Developer Portal, or similar platforms.

• Competence in logging and analytics tools, including ELK, Splunk, and similar platforms.

• Skilled with testing tools such as Postman and SOAPUI.

• Solid understanding of API backend connections and environment management.

• Experience working within Agile programs and methodologies.

  If you’re ready to drive innovation and deliver exceptional technology solutions, apply today to become part of our team as an IT Solutions Engineer / Analyst I / II!

Minimum Requirements

IT Solutions Engineer / Analyst I | Integration Services

• Bachelors' degree in Information Technology OR related field

• AND one (1) year of prior relevant experience or equivalent combination of education and directly related experience.

• Requires basic technical subject matter knowledge within a job area or system

  IT Solutions Engineer / Analyst II | Integration Services

• Bachelors' degree in Information Technology or related field

• AND two (2) years of prior relevant experience or equivalent combination of education and directly related experience

• OR (for positions in IT Digital Solutions Delivery) an advanced degree in Data Science, Data/Quantitative/Business Analytics or Economics, Mathematics or Engineering with a focus in Data Science is required.

• Requires basic technical subject matter knowledge within a job area or system

  Preferred Special Skills, Knowledge or Qualifications:

• Knowledge of programming languages; database management systems; development platforms

• Skills in understanding and explaining moderately technical issues and solutions in non-technical terms; working effectively in teams and across organizations; balancing and prioritizing between multiple work streams; collaborating with colleagues and teams in different fields across a diverse organization; solving moderate problems in own area of work

Major Accountabilities

1) Assists with the support, monitoring, and control of the electrical grid including effectively responding to the needs of control room operating staff, field personnel, and other end users

2) Interfaces with Control Center personnel and support team in supporting and enhancing the SCADA systems

3) Solves limited software support requests within the energy management system (EMS), the supervisory control and data acquisition (SCADA) system, and other electric control center automation systems

4) Utilizes approved EMS and SCADA support delivery processes and tools (specification, design, testing, and development of the EMS system)

5) Assists in basic level troubleshooting of basic aspects of the SCADA system

6) Provides simple service and implementation support

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace.

Home based: Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis.

*Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

*Working from a home office requires adequate technology and an appropriate ergonomic set up.

*Role types are subject to change based on business need.