IT Integration Communication Specialist III / Senior | Information Technology

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Date: Dec 4, 2024

Location: PHOENIX, AZ, US, 85021

Company: APS

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

IT Integration Communication Specialist III / Senior | Information Technology

Are you a hands-on problem solver passionate about ensuring technology systems are deployed seamlessly and operate at peak performance? Join us as a Senior IT Integration & Communications Specialist, where you will play a critical role in installing, testing, and optimizing technical assets while addressing design challenges and leading integration success.

What your day would be like:

You are responsible for:

• Drive Successful Installations: Oversee the installation, testing, and activation of technical assets, ensuring smooth and efficient integration into the existing environment.

• Identify & Resolve Design Challenges: Assess design deficiencies in the field, developing innovative solutions and redesigning or modifying proposed designs as needed.

• Coordinate Escalations: Act as a primary point of contact for engaging and directing 3rd party vendor support to resolve escalated technical issues.

• Collaborate Across Teams: Work closely with cross-functional teams to ensure alignment and smooth execution of integration efforts.

• Ensure Operational Excellence: Conduct quality checks and troubleshooting to maintain high performance and reliability of technical assets post-installation.

  The kinds of people we want to talk to have done many of the following:

• Technical Expertise: Proficiency in IT system installation, testing, and troubleshooting with a strong ability to identify and address design deficiencies.

• Problem-Solving Mindset: Innovative approach to resolving complex design challenges in the field.

• Vendor Management Skills: Experience in coordinating with 3rd party vendors to escalate and resolve technical issues efficiently.

• Detail-Oriented: Ability to assess technical designs and ensure compliance with project specifications and organizational standards.

• Team Player: Strong collaboration and communication skills to align with internal teams and external partners.

  If you’re a seasoned IT professional eager to make an impact in integration and communication, apply now and join a team committed to operational excellence and technological innovation.

Minimum Requirements

IT Integration Communication Specialist III | Information Technology

• Equivalent to a high school diploma and experience troubleshooting and repairing metering and control systems

• AND five (5) years related experience.

• Ability to work on all types of supervisory equipment used by APS.

• Understand the functionality of control schematics.

• Ability to travel statewide, work outdoors, and work overtime.

• Demonstrated experience in substation design concepts/practices relating to substation control and communication equipment needed to back haul substation telemetry.

• A thorough understanding of protection, metering, and control concepts.

• The ability to apply and solve mathematical formulas using algebra and trigonometry.

• Familiarity with electronic circuit fundamentals.

• Demonstrated personal computer skills including working knowledge of both hardware fundamentals and software applications.

  IT Integration Communication Specialist, Senior | Information Technology

• Equivalent to a high school diploma and experience troubleshooting and repairing metering and control systems

• AND seven (7) years related experience.

• Ability to work on all types of supervisory equipment used by APS.

• Understand the functionality of control schematics.

• Ability to travel statewide, work outdoors, and work overtime.

• Demonstrated experience in substation design concepts/practices relating to substation control and communication equipment needed to back haul substation telemetry.

• A thorough understanding of protection, metering, and control concepts.

• The ability to apply and solve mathematical formulas using algebra and trigonometry.

• Familiarity with electronic circuit fundamentals.

• Demonstrated personal computer skills including working knowledge of both hardware fundamentals and software applications.

Major Accountabilities

1) Under limited supervision, install, assemble, design repairs, adjust, test, and turn up telecommunications equipment such as wired and wireless telecommunications systems devices, microwave, IP Networks, Radio Frequency (RF) Communications systems, Voice & Data communications, VoIP, Cameras, Wi-Fi, fiber optics, WAN/FAN/LAN technologies, all of which make up the Next Generation Network.

2) Troubleshoots and design repairs on a wide variety of computer aided telecommunications devices such as Portable/Mobile and Radio Repeaters, radio dispatch consoles, electronic and electro-mechanical equipment, SCADA systems, Fiber, DWDM, telemetry and GPS systems, wired and wireless network equipment. Regularly use diagnostic software for localizing equipment and system problems, specialized testing equipment such as communications analyzers, digital oscilloscopes, Radio Service Monitors, digital multimeters, cable verifier, spectrum analyzers, frequency counters, RF power meters, OTDR, and DS1-DS3 testers.

3) Install, test, and turn up Carrier Class Digital Microwave (MW), and Radio Frequency (RF) Data Link equipment.

4) Operate 4X4 vehicle on primitive roads where extremes of desert heat and high-altitude snow and/or ice may be encountered.

5) End to End circuit testing and verification across multiple media platforms. IE fiber, microwave, and copper.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

Home based: Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis.

*Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

*Working from a home office requires adequate technology and an appropriate ergonomic set up.

*Role types are subject to change based on business need.

CIP Requirement:

This position requires Critical Infrastructure Protection (CIP) access consistent with North American Electric Reliability Corporation (NERC) standards. The applicant considered for this role will be required to obtain and maintain CIP access for the duration of employment in this position. A full seven (7) year criminal history will be obtained through the pre-employment background check process (or, for current employees, through supplemental background check process) to fulfill the CIP access requirements. In addition, this position requires an additional background check every seven years to maintain access.