If you are located within Pacific OR Mountain Time Zone you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental, and social needs – helping patients access and navigate care anytime and anywhere.

As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home .

We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work. ℠

This a task-heavy position processing hospice referrals. Much of your communication will be via email, Teams, or directly within the EMR system. The EMR system will be where the referral work will be processed and is the primary tool in this role. You will be responsible for communicating with providers and other team members and you will not have direct contact with patients or their family members. You can anticipate being on the phone about 25% of the time.

The Hospice Liaison I acts as a liaison between the Landmark clinical team and hospice agencies while processing hospice referrals and ensuring a timely and seamless transition to hospice care.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am-5:00pm PST (9:00am-6:00pm MST). On an as needed basis you may be asked to provide support up to 7:00pm CST to provide additional coverage.

We offer 4 weeks of on-the-job training. The hours during training will be 8:00am-5:00pm PST (9:00am-6:00pm MST), Monday - Friday. Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Process all incoming hospice referrals from Landmark providers in assigned territory

• Coordinate accurate and appropriate documentation to facilitate the hospice admission

• Obtain updates on and complete pending hospice referrals within established timeframe to meet departmental goals

• Communicate updates and pertinent information to referring provider and interdisciplinary team

• Prioritize all work, requests, and activities for each referral

• Document in real time in the electronic medical record (EMR) Ubiquity

• Hospice monitoring of patients who admit to hospice care for status updates

• Establish and maintain positive working relationships with hospice providers and Landmark clinicians

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED or equivalent work experience

• Must be 18 years of age OR older

• Ability to work closely with a variety of stakeholders.

• Ability to triage and prioritize tasks.

• Experience providing issue resolution to customers & providers

• Knowledge of hospice Medicare rules and regulations

• Knowledge of managed care environment

• Experience navigating multiple computer systems

• Experience with Microsoft Office (including Microsoft Teams, Microsoft Excel, Microsoft SharePoint)

• Ability to work Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am-5:00pm PST (9:00am-6:00pm MST). On an as needed basis you may be asked to provide support up to 7:00pm CST to provide additional coverage.

Preferred Qualifications:

• 1+ year of hospice experience

Telecommuting Requirements :

• Reside within MST OR PST

• Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Detail oriented with good time management skills.

• Accurate and timely documentation skills.

• Excellent written and verbal communication skills.

• Effective problem-solving skills.

California, Colorado, Nevada, or Washington Residents Only: The hourly range for this is $19.47 - $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

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