Director - Service Delivery/Client Account Management & Business Dev. (Public Sector)

Category: Leadership and Management Roles

Main location: United States, Arizona, Phoenix

Position ID: J0824-1110

Employment Type: Full Time

U.S. - Culture, flexibility and purpose (https://youtu.be/c0s_rw58YoY)

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Position Description:

We are seeking a Director - Service Delivery/Client Account Management & Business Dev. (Public Sector) to join our CGI team in Phoenix, AZ!

We are a global company of owners who shape the direction of our company and our own careers. CGI is among the largest independent IT and business consulting services firms in the world, and after 40+ years, we're still growing! The best version of us starts with you!

The best version of you starts with a willingness to evolve and continually challenge yourself.

This is an exciting opportunity to lead a portfolio of engagements for one of our industry segments.

You will have senior management responsibility with a significant focus on business development and delivery of consulting/products/services to our client (50% of the role will be business development). Manage a sub P&L, client relationships and members while maintaining profitable growth year over year.

We come together as teams with a diversity of backgrounds to solve the complex business and IT challenges with comprehensive services for leading organizations around the world.

Our ideal candidate should possess deep state and local government, manufacturing, transportation, or retail domain experience, specifically in the field of IT and related delivery capabilities to clients.

You will be responsible for bringing solutions and thought leadership to our clients, work well in collaborative environments, be highly motivated by delivering excellent services to our clients and ensuring their satisfaction.

Candidates should have a consulting background with proven experience and demonstrable results from building trusted advisor relationships with your clients. Together we achieve meaningful results for our clients, invigorate the lives of our colleagues, and work to strengthen the communities we call home.

Lead a team of senior consultants and consultants that will be part of your delivery organization.

Lead strategic pursuits, guide proposal building and orals presentations to create business solutions based on client growth requirements and market-driven business enhancements. Your team will take accountability for the winning of competitive proposals and the successful execution of assignments, projects and large delivery programs coordinating with local and global delivery centers.

Employ and leverage your experience and creativity to design, propose and execute solutions for complex client problems in advanced business and technology environments.

Your future duties and responsibilities:

How you'll make an impact

• Overall accountability of service delivery to our clients

• Develop a strong pipeline of opportunities within new and existing accounts within the portfolio

• Be the driving factor in proposals and evolve solution offerings

• Provide leadership to a team of professionals – both direct reports and via global delivery

• Ensure success of engagements using global delivery and vendor partners

• Manage client satisfaction in partnership with account management teams

• Apply delivery and customer management best practices

• Apply best practices such as succession planning, member performance reviews, and finance management

• Contribute to business strategy and budget planning

• Manage profitability of engagements

Required qualifications to be successful in this role:

What you'll bring

A minimum of 8 years of experience in leading medium to large IT services business

• Minimum of 8 years of experience defining, selling and delivering business and information technology solutions (strongly prefer within the Arizona and New Mexico markets)

• A minimum of 5 years of experience managing a P&L within a consulting organization (or a significant management role within a practice) with a focus on both sales and delivery.

• Demonstrated ability to create and implement a growth strategy in a consulting services environment.

• Results oriented business leader with solid understanding of budgets, forecasting, planning, P&L’s, complex pricing models and contracts management.

• Business development including strategic sales planning.

• Building and maintaining relationships with C level client executives with a goal to become their trusted advisor.

• A keen, flexible and solution-oriented intellect; superior conceptual thinking as well as analytical and problem solving skills.

• Strong communication skills, both verbal and written, at all levels.

• Bachelor’s degree required. Master’s degree is a plus.

• Ability to travel as required.

“CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $137,500- $240,600."

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

• Competitive base salaries

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

• 401(k) Plan and Profit Participation for eligible members

• Generous holidays, vacation, and sick leave plans

• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;

• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

#LI-RS2

#DICE

Skills:

• Client Management

• Leadership

• Proposal Writing

• Retail

• Strategic Thinking

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.