Configuration Management Database Analyst

Requisition ID: 137396

Location:

Phoenix, AZ, US, 85004-2121

Category: Information Systems

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Why You Should Apply For This Job:

Why You Should Apply for This Job

At Freeport-McMoRan, we are committed to providing an employment package that recognizes excellence, encourages safe production and a culture supported by our core values. Here, you’ll find a collaborative environment where safety is a top priority, all opinions are valued, and people are empowered to grow in their career. Apply Today!

*Where You Will Work   *

Our global headquarters is in Phoenix, Arizona. Several hundred employees support global operations in finance, human resources, information technology, planning and more from the main office, satellite offices or online. As a Hybrid employee, you’ll engage in virtual collaboration as well as attend in-person meetings at our Collaboration Hub in Phoenix or at one of our site locations. The Collaboration Hub provides an open, flexible workspace for individuals and teams to come together for various business needs. Amenities at the Hub include a working café, phone booths and meeting rooms with technology tools for virtual and in-person collaboration. In-person attendance may vary based on the position and department requirements.

Phoenix is the capital of the Grand Canyon State and enjoys mostly bright skies throughout the year. It is the perfect place if you enjoy the outdoors, love sports, concerts and other big city amenities or technology. There are great neighborhoods around Phoenix, with easy access to a major city, nature, the arts and many more amenities. 

Description

The ServiceNow CMDB Analyst will be responsible for the day-to-day management and maintenance of the Configuration Management Database (CMDB) within the ServiceNow platform. This role involves ensuring the accuracy and integrity of CMDB data, supporting IT service management processes, and collaborating with various teams to enhance the CMDB's functionality.

• Manage the day-to-day activities of the CMDB, including establishing priorities and work assignments

• Perform operational activities as defined by Configuration Management policies and procedures

• Ensure compliance with CMDB policies and procedures and resolve any compliance issues

• Engage with business and IT management to encourage configuration management efforts and value proposition. Facilitate Configuration Management audits and reviews.

• Configure health dashboards and ensure the CMDB remains healthy and up to date. Support integrations, discovery, and Service Mapping within the CMDB

• Perform other duties as requested

Qualifications

Minimum Requirements:

• HS Diploma and 9 years experience in IT service management, with a focus on Configuration Management and CMDB; OR Bachelor’s degree in information technology, Computer Science, or a related field and minimum of 5 years experience in IT service management, with a focus on Configuration Management and CMDB.

• Minimum of 5 years of experience in IT service management, with a focus on Configuration Management and CMDB.

• Experience with ServiceNow platform, including workflows, forms, reports, dashboards, and integrations.

• Proven experience in managing and maintaining a CMDB in a large enterprise environment.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification.

• Experience with ServiceNow Discovery and Service Mapping.

• Knowledge of scripting languages such as JavaScript or Python.

• Familiarity with other ITSM tools and platforms.

Criteria/Conditions:

• Personal protective equipment is required when performing work in a mine, outdoor, manufacturing or plant environment, including hard hat, hearing protection, safety glasses, safety footwear, and as needed, respirator, rubber steel-toe boots, protective clothing, gloves and any other protective equipment as required.

• Freeport-McMoRan promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing and on-going random drug testing as allowed by applicable state laws

What We Offer You

The estimated annual pay range for this role is currently $72,000-$98,000 . This range reflects base salary only and does not include bonus payments, benefits or retirement contributions. Actual base pay is determined by experience, qualifications, skills and other job-related factors. This role is eligible for additional discretionary and incentive payment considerations based on company and individual performance. More details will be shared during the hiring process. Click here to view a sample of Total Rewards Estimate for this role. 

• Affordable medical, dental and vision benefits 

• Company-paid life and disability insurance 

• 401(k) plan with employer contribution/match 

• Paid time off, paid sick time, holiday pay, parental leave 

• Tuition Assistance 

• Employee Assistance Program 

• Discounted insurance plans for auto, home and pet 

• Internal progression opportunities 

• Learn more (https://jobs.fcx.com/content/Benefits/?locale=en_US) about our competitive and comprehensive benefits package! 

What We Require

Freeport-McMoRan promotes a drug/alcohol-free work environment using mandatory pre-employment drug testing as allowed by applicable laws. 

Equal Opportunity Employer

Please be advised Freeport-McMoRan will never request payment for job-related expenses from applicants. If you receive any suspicious emails, please disregard them, and report the incident to HRSC@fmi.com.