Description We are offering a permanent employment opportunity for a Billing Clerk in Phoenix, Arizona. As a Billing Clerk, you will be an integral part of our team, with a focus on managing ticket resolution. Your role involves maintaining accurate customer credit records, processing customer applications, and communicating with internal teams to resolve issues.

Responsibilities:

• Process customer applications efficiently while ensuring accuracy

• Take full ownership of the ticket closure process, ensuring all steps are completed and issues are resolved before closing

• Maintain accurate and complete ticket information, identifying any discrepancies or incomplete tickets and taking corrective action as necessary

• Collaborate with other departments or teams to ensure timely ticket closure and effective resolution of issues

• Communicate clearly with internal teams to clarify ticket details and resolve issues

• Document ticket updates and statuses effectively, ensuring all information is properly documented

• Provide feedback and support to team members to improve processes

• Manage deadlines efficiently and work under pressure to meet performance targets

• Adapt to new processes, tools, or changing priorities in a fast-paced environment while maintaining a detail oriented demeanor Requirements • Proficiency in Microsoft Excel and Microsoft Outlook

• Experience with About Time software

• Familiarity with billing procedures and practices

• Strong communication skills, both written and verbal

• Ability to identify and rectify discrepancies

• Experience in closing billing cycles

• Capable of resolving issues promptly and effectively

• Proficiency in 10-key typing skills

• General computer skills

• Knowledge of ticketing systems

• Ability to take corrective action when necessary

• Experience working with internal teams

• Maintains a detail oriented demeanor at all times

• Ability to meet performance targets

• Proficiency in a Windows environment

• Experience with photocopying and scanning documents.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .