Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

American Express is on a journey to create a best-in-class Product Organization. Our Product people not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So, if you’re interested in a career creating breakthrough products and making an impact on an audience of millions, look no further.

You won’t just keep up; you’ll break new ground.

There are hundreds of opportunities to make your mark on technology and life at American Express. You’ll be challenged everyday as our product organization works to meet the customers of tomorrow

As part of Enterprise Salesforce organization, here’s just some of what you’ll be doing:

The Product Manager serves as a key member of the Data and Integration Platform team, which enables seamless integration of Salesforce data with AXP Ecosystem to co-create best customer experience to deliver outcomes faster, better and cheaper. The Product Manager will support in execution of the platform data integration strategy and will focus on Next Gen cloud native integration capabilities, as part of the multi-year journey to build a Modern Data Platform.

The Product Manager will collaborate with multiple platform stakeholders and user groups, to understand their needs, drive a robust roadmap and drive products and features from concept to launch in a fast-paced environment. The Product Manager has responsibility for decision making and prioritization for their products, working with marketing, design, engineering, and servicing leaders to convert the product vision and strategy into a well-managed product roadmap with an iterative release cycle with the customer in mind. The Product Manager will participate actively in all phases of the process along with cross-functional teams.

Responsibilities

• Interacting with customers to identify needs, opportunities, and gaps, and solve problems;

• Works with various stakeholders to continuously define feature priority;

• Collaborate with Salesforce POs and Development teams in US & international markets to improve the selling experience through data and integration capabilities;

• Translates product roadmap features into well-defined product requirements/user stories and acceptance test criteria for Data and API based products & integrations;

• Prioritizes and maintains the platform product backlog balancing the requirements of the platform users across multiple stakeholder teams.

• Refines stories in the backlog so they meet the ‘definition of ready’ that has been established by the team, then working with the team to execute on those stories;

• Know and execute agile best practices and emerging trends for collaboration;

• Focusing on outcomes drives, defines OKRs, aligns with stakeholders & Dev team and manages/tracks/report them consistently to articulate the value.

• Facilitate cross-functional collaboration with design, analytics, engagement, project management, and engineering;

• Supports in Data discovery using SQL skills by performing data profiling and analysis to determine coverage, feasibility, and trends, to formulate data driven solution approaches.

• Assists in coordinating communications, escalates and facilitates resolution of risks, issues, and changes tied to the product development initiatives;

• Work with Business Management/Strategy/Marketing partners, to develop product launch communications for internal and external stakeholders

• Identify and capture gaps in end user experience from product launches and usability studies.

• Utilizes relevant reporting tools to report on and analyze key metrics aimed at understanding and optimizing the product;

• Use analytical skills and strategic perspective to identify trends & recommend solutions that will help improve the user experience;

• Support reporting activities associated with rapid and iterative development

• This role includes Data and Integration Platform Product Management, and will work closely with the Product leadership to devise and execute roadmap & platform strategy.

Qualifications & Experience

A successful candidate will have:

• A good balance of technical knowledge and business acumen with a customer-first mindset;

• A level of proficiency in prototyping, iterative development, understanding of Agile principles;

• Must have Data analytics products &/or API based data integration experience.

• Must have experience with Salesforce

• Must have excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment;

• Must have Outcomes based Mindset, thinking of success criteria, defining and tracking consistently.

• Must have high degree of organization, individual initiative and personal accountability;

• 2 years of experience in Product Management or Product Development preferred.

• Experience in capabilities enabling batch, real time and event driven data integrations preferred.

• Basic SQL skills preferred.

• BA/BS, preferably in CS or technical field.

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24017735