We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZW_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf)

Work Flexibility: Hybrid

On Site Location: Phoenix or Tucson

Shift: Monday – Friday, day shift hours

Come join Stryker, one of the world’s leading medical technology companies who, together with our customers, is driven to make healthcare better. We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine!

Who We Want:

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.

What You Will Do:

At Stryker Orthopaedics, our Customer Experience team lives our mission every day by ensuring our life-changing implants are delivered to customers for surgeries across the country. The Account Service Representative provides customer services relating to sales, sales promotions, installations and communications and ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. The ASR develops organization-wide initiatives to proactively inform and educate customers and develops improvement plans in response to customer surveys. Additional responsibilities may require you to:

• Confirm and enter usage of surgical implants to replenish inventory.

• Coordinate with Stryker Sales team and customers to obtain purchase orders.

• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.

• Maintain constant focus on improving Open ARO's

• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.

• Research responses with sales and keep records of customer interactions and transactions.

• Record details of inquiries, complaints, and comments, as well as actions taken, determine charges for product requests/usage.

• Collaborate with Accounts Receivable on invoice disputes/discrepancies, take appropriate action required to resolve dispute.

• Prepare product or service reports by collecting and analyzing customer information.

• Maintain customer pricing in systems of record, including entering contracts as required, and implement and support Quality initiatives throughout Customer Service workflow.

What You Need:

Required:

• High school diploma or equivalent

• 2+ years of relevant experience

Preferred:

• Associate or bachelor’s degree

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.