Summary See below for important information regarding this job. Responsibilities Responsible for understanding system functionality and business capabilities. Recommends changes in how the tech/quality (TQ) process is executed, including system changes or other process improvements. Coordinates with analysts throughout the TQ process area in their efforts to assist Business Process Analyst end users, and capture any problems encountered by Business Process Analyst end users. Acts as a focal point for gathering suggested improvements for the TQ process. Develops and monitors process-specific Key Performance Indicators (KPls) and metrics. Analyzes and evaluates KPls, metrics, and other process performance critical data to ensure the TQ process area is meeting its performance targets. Serves as expert analyst and advisor to the Process Owner and other senior level management on functional program/process improvement initiatives. Serves as expert analyst and advisor to the Process Owner and other senior level management on the development and implementation of policies and procedures for the TQ process area with emphasis on the Engineering Support Program. Serves as the Branch Chief in the absence of the Technical Services Branch Supervisor. Requirements Conditions of Employment Qualifications To qualify for a Technical and Quality Analyst, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Mastery of quality assurance concepts, operating principles and methodology applicable to major agency quality assurance program and mission areas; Technical laws, regulations and policies and precedents to develop/exchange program objectives, strategic goals, new initiatives, and systems needs affecting technical programs; Assignments with application of new theories, concepts, or developments to problems not susceptible to treatment by accepted packaging methods, techniques or procedures; Applying and adapting analytical techniques and evaluation criteria to investigate, analyze, and evaluate the effectiveness and efficiency of activities within the tech/quality process area and to develop and implement corrective actions for complex process problems. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional Information Position requires DoD Acquisition Engineering, Technical & Management (ETM), Practitioner certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: http://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf Information for Veterans is available at: http://www.dla.mil/Careers/Programs/veterans.aspx. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace: The Defense Logistics Agency (DLA) has established a Drug-Free Federal Workplace Policy. All applicants tentatively selected for DLA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with DLA for a period of six months. This policy extends to random testing for the use of illegal drugs by employees who occupy testing designated positions defined as sensitive in Section 7(d) of Executive Order 12564. The Defense Logistics Agency's Drug Free Workplace Plan's drug testing panel includes testing for the following illegal substances: marijuana, cocaine, opiates (codeine/morphine), 6-Acetylmorphine (heroin), phencyclidine, amphetamines (amphetamine/methamphetamine), methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), oxycodone, oxymorphone, hydrocodone, and hydromorphone. ADVISORY: By using cannabidiol (CBD) products you are risking a positive drug test result for marijuana.