Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for managing the Business Continuity Management System (BCMS) activities (policy, planning, implementation and operation, performance assessment, management review, improvement, and documentation providing auditable evidence). Responsible for executing the Business Continuity Management System (BCMS) activities across the enterprise and implementing the Business Continuity Office (BCO), providing overall subject matter expertise, strategy, consulting, and standards to all lines of business across the enterprise. Work collaboratively and independently to facilitate crisis management and business continuity activities across the enterprise. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.

Job Description

Job responsibilities for this role will focus on supplier / vendor / third-party continuity risk management:

• Identify and maintain a list of suppliers that are critical to the business continuity priorities of the organization.

• Identify and evaluate potential risks associated with critical suppliers, including financial instability, operational disruptions, and geopolitical factors.

• Develop and implement strategies to mitigate identified risks, including diversification of suppliers and contingency planning.

• Ensure suppliers have comprehensive and effective BCPs in place that align with organizational standards.

• Design and coordinate exercises that engage suppliers to test and validate related BCPs.

• Continuously monitor supplier performance and their ability to meet contractual obligations during normal operations and disruptions.

• Develop and implement incident response and recovery plans in collaboration with suppliers to ensure minimal disruption to operations.

• Conduct regular audits and assessments of supplier business continuity capabilities and practices.

• Maintain daily ingestion of data into BCO’s comprehensive business continuity & emergency notification software, assisting, strategy decision making, plan development, data analytics, and compliance.

• Discover new capabilities / process improvements of business continuity & emergency notification software, working with management and vendor support to configure / implement.

• Facilitate the completion of Business Impact Assessments (BIAs), Technology Resiliency Analyses (TRAs), and Location Risk Assessments (LRAs) with business units in scope.

• Support the maintenance of the emergency notification software and provide regular training.

• Support crisis management events that may arise, identifying assets at risk and their impact, and distributing relevant continuity planning.

• Gather auditable BC/DR information that will be reviewed by key stakeholders.

• Support BCO in creation of summary reporting on various initiatives that will be distributed to senior management.

• On call for deployment during crisis events, including leading CCCC calls, creation of SITuations REPorts (SITREPs), and execution of various CCCT services supporting various region, division and business unit Incident Management Teams (IMTs). Requires a strong understanding of DHS/FEMA NIMS/ICS principles.

• Execute gap remediation activities identified after completion of Business Impact Assessments (BIAs), Technology Resiliency Analyses (TRAs), and Location Risk Assessments (LRAs), executing critical risk tolerance decisions balancing complex value vs. cost decisions.

• Monitor and implement continuity strategies.

• Coach business unit plan owners and assist in implementation for all relevant teams, technologies, and locations to have continuity plans commensurate with their level of criticality to key business processes.

• Execute BCO program processes as necessary.

• Execute awareness and training programs activities to promote and educate the enterprise on the business continuity program, including specified roles and responsibilities.

• Execute BCMS plan maintenance and exercising across the enterprise, including training and support.

• Maintain ongoing collaboration with business units on crisis management, emergency preparedness, and continuity activities and requirements.

• Maintain relationships with vendors supporting program resources and initiatives.

• Act as business continuity and crisis management point of contact for business unit peers/ stakeholders across various lines of business.

• Conduct risk assessment, and program assessment.

• Conduct gap analysis and remediation strategy development.

• Participate in crisis activation and response management.

• Participate business continuity program awareness promotion and training.

• Document storage/ repository.

• Understanding of the principles of response.

• Understanding of organizational culture.

• BCMS software tool knowledge.

• Moving towards relevant Certification (e.g., CBCP, CBCI, NICS/ICS)

• Follow daily business operations and ensuring compliance with Company policies and procedures.

• Follow and maintain internal controls to safeguard Company assets.

• Adaptive flexibility, and intellectual curiosity.

• Organization and time management skills.

• Detail oriented.

• Ability to prioritize.

• Commitment and takes initiative.

• Likely requires travel.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff, be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Supplier Risk Management; Vendor Management; Vendor Risk Management; Supplier Management; Risk Assessments; Risk Management; Business Continuity

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

Certifications

CBCP - Certified Business Continuity Professional - DRI International

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Job Family Group: Information Technology