Description:

The Tier 2 agents will be taking inbound, or making outbound calls to client personnel, customer, and potential customers. They will be processing escalations that have been sent into the SPA department.

Responsible for managing orders provided by contracted selling partners. This includes, but is not limited to, receiving orders from sales, inputting them into the system and then seeing the orders through to completion. Must have the ability to manage high volume, great customer service skills and a team player. Good communication, is self-motivated, has experience with data entry, has proven success in multi-tasking capabilities and has attention to detail. Prefers telecom experience , however, this is not a hard requirement. Must be flexible in working hours.

Skills:

call center, customer support

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

§ Medical, dental & vision

§ Critical Illness, Accident, and Hospital

§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

§ Short and long-term disability

§ Health Spending Account (HSA)

§ Transportation benefits

§ Employee Assistance Program

§ Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.