Reference #: R47868 Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.Department OverviewImplementation SpecialistJob Description Works with the customer to understand deep business requirements as it relates to MSI applications. Includes requirements documentation, implementation, verification, training and support. Responsibilities include Workflow Config, UI Customization, Provisioning, Training on MSI Applications, Capture Application Level Business Requirements BPR and Visioning Document and Go Live Support. Responsible for setup and installation of technical systems, applications, or process designs for clients purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements.

Preferred Qualifications:

5+ years experience in one of the following: Public Safety, Business Analysis, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications

Technical expert in ESRI, SSRS Reporting, PremierOne, or Flex Applications.

Excellent written and verbal skills in order to respond to RFP's and/or assist in the migration quotes of our current customers.

Ability to work a large/complex project independently.

Create and deliver customized training (both LMS and onsite)

Must be able to execute,create, review, and modify ATP's.

Excellent interpersonal communication skills.

SME on PremierOne or Flex; CAD, RMS, ESRI, or SSRS products.

SME on Client Installation of MSI products.

Ability to produce and deliver Business Process Review

Lead and organize AS resources on complex projects.

Identifies and mitigates risks and communicates those to management.

Creates formal documentation for peers.

Trains and mentors new employees.

Primary point of contact for application related issues.

Works with Product Management to communicate enhancement requests.

Ability to provide all required customer training without assistance.

Must be able to obtain necessary security clearance as required by government contract.

Candidates will need to be able to travel 25% - 50%.

This position is a remote position and candidates can be located anywhere in the US.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

#LI-TW1 #LI-REMOTE Basic Requirements

5+ years experience in one of the following: Public Safety, Business Analysis, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications

Must be able to obtain background clearance as required by government customer.

Legal authorization to work in the U.S indefinitely is required. Employer work permit sponsorship is not available for this position.Travel Requirements25-50%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

Our U.S.Benefitsinclude: Incentive Bonus Plans Medical, Dental, Visionbenefits 401K with Company Match 9 Paid Holidays GenerousPaidTime Off Packages Employee Stock Purchase Plan PaidParental & Family Leave and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.