Reference #: R49899 Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.Department OverviewThe Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Emergency Call Handling, 911 Equipment, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.Job Description This position is a remote position and candidates can be located anywhere in the US. There will be an excess of 75% travel.

The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager. The Field Engineer is ultimately accountable for the system being implemented based on the site design specifics including the on-site configuration, testing, cut, and post-cut support for Motorola's ECH solutions. The Field Engineer may also provide consultation to both internal and external customers on complex solutions being deployed in the field.

Responsibilities include:

Performs system configuration for all supported and assigned ECH solutions

Performs site verification testing prior to cutting a site into a production environment

Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment

Documents all changes to the solution that may occur during the implementation phase of the project

Ensures that installation/quality issues are resolved in a timely and efficient manner

Ensures that project-specific documentation is stored as appropriate

Participates in the development and approval of Methods of Procedure

Participates in pre-contract oral presentations and customer negotiates as required

Maintains subject matter expert skills

Preferred Skills:

Bachelor's Degree in Engineering, IT, Software Engineering, or Technology

Experience with installation, administration, and troubleshooting of:

Server Virtualization, specifically with VMWare ESXi v.6+ andor Microsoft Hyper-V 2012+

Database Servers, specifically with Microsoft SQL Server 2008 R220122016

Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2

Workstation Operating Systems, specifically Windows 7 & 10

Linux

Network Switches, preferably with Cisco IOS

Basic knowledge of Firewalls and Routers, preferably with Fortinet Fortigate

Server hardware / Workstation hardware

Previous experience in Public Safety Applications deployment and integration and/or operations and administration preferred.

Exercises judgment in the selection of methods and techniques for obtaining solutions.

Ability to work collaboratively with regional and territorial management.

Ability to effectively communicate with relevant peers and senior stakeholders.

Ability to apply critical thinking skills to solve problems and make decisions

Travel is required 75%

Must be able to obtain background clearance as required by government customer

This position is a remote position and candidates can be located anywh re in the US. There will be an excess of 75% travel.

#LI-AB1 #LI-REMOTE Basic Requirements

High school diploma or college degree in Engineering, IT, Technology or similartechnical discipline AND 4+ years of technical or engineering experience

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this positionTravel RequirementsOver 75%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

Our U.S.Benefitsinclude: Incentive Bonus Plans Medical, Dental, Visionbenefits 401K with Company Match 10 Paid Holidays GenerousPaidTime Off Packages Employee Stock Purchase Plan PaidParental & Family Leave and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.