Overview

Philadelphia Gas Works

Looking for a challenge and ready to light up your career?

The Philadelphia Gas Works (PGW) is the largest municipally-owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers. From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today. As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth. PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region.

Make a difference in your future – Become part of the PGW Team!

Customer Affairs Data Analytics Intern

Responsibilities

Research Projects

• Support Universal Services in developing pilot campaigns/case study data collection for outreach method analysis

• Quality check LIHEAP/Crisis Process documentation and ensure accuracy in its implementation

• Review of current outreach methods and support research on why customers respond or fail to respond

Data Analysis

• Manage and send daily grant vouchers/transmittals

• Maintain data updates to tracking files and regulatory reporting

• Review data collected from pilot campaigns/case study data to determine effective engagement methods

• Identify most responsive customers based on historical data and outreach method

• Leverage data to paint a story that provides practical action items and takeaways

Qualifications

• Bachelor’s degree in Business Administration, Public Policy, Psychology OR currently enrolled in a Bachelor’s degree program in Business Administration, Public Policy, Psychology or other related field of study

• Verbal and written communication skills with the ability to effectively communicate with customers and employees

• Interpersonal skills with the ability to work well as a team

• Proficient in Microsoft Office Suite

• Problem-solving and analytical skills with the ability to develop creative solutions to delicate issues

• Organizational management skills with the ability to handle multiple tasks simultaneously and usually under short deadlines

• Advanced Microsoft Excel Functions are a plus

• Financial or Economics experience is a plus

ID 2024-1838

Employment Status Intern/Co-Op

Category Customer Affairs

Job Locations US-PA-Philadelphia

ADP Department # Customer Service [44]