First Solar reserves the right to offer you a role most applicable to your experience and skillset. Basic Job Functions: Provides support, operations and maintenance service to corporate systems and office staff. This position requires a high degree of customer service, planning, technical expertise, and velocity to return the customer and/or supported systems to a working state. Provide enterprise escalation level assistance for a wide array of technical and procedural issues. Disciplined execution of established operations, maintenance processes and procedures. This position has very frequent interactions with customers and must be effective in interpersonal communications and problem solving using various verbal and written methods. Effective use of the established administration and support tools, processes and procedures to help achieve the department's goal of being Operationally Excellent. Experience: 3 years Information Technology, customer service, or related discipline preferre Education: Bachelor's degree in Information Technology or related field or equivalent years of work experience Required Skills: Excellent customer service and interpersonal skills. Ability to follow guidelines as well as to help others interpret policy Vendor support, technical standardization and communication Ability to support a wide variety of customers and personalities Thorough understanding of support operations and maintenance processes. Able to determine types of equipment to be used in performing work functions Capable of determining work techniques to perform needed duties Must be able to apply systems analysis techniques and procedures to determine hardware needs Must be able to develop and modify computer systems based on user design specifications Excellent organizational skills. Ability to be self sufficient and work with little supervision. Strong oral and written communication skills (technical and non-technical). Demonstrated problem-solving skills. Ability to maintain a high level of customer trust and confidence in the group's knowledge of and concern for customers' needs. Will require the handling of some confidential information. Capable of involvement in multiple projects through all life-cycle phases, ensuring they are in accordance with established direction and standards. Broad range of network, server, storage and desktop knowledge is highly desirable, including: OS: Windows 10, Windows 11,Android, and iOS Applications: MS Office 365, Edge, Chrome, Custom Application experience preferred Network TCP/IP, WINS, DNS, DHCP Travel Required as needed On-call and/or work outside of normal business hours may be required Specific vision abilities are required. Required to kneel, bend, talk and hear Essential Functions & Responsibilities Primary Responsibilities: Support of key business functions including board meetings and webcasts Assist in the resolution of customer and support issues among company sites to ensure timely distribution of knowledge and positive impact on customer satisfaction Develop and execute operations and maintenance plans for enterprise, divisional and other related support systems Deploy and support all end-user IT devices while adhering to standards Must follow all business, governance, security, and team processes Assist with a team knowledgebase to ensure consistent support methods Acquire, closely follow and maintain current knowledge of relevant product offerings, services and support policies to provide solutions to customer problems Has frequent interaction with Corporate IT staff especially with project based/Senior technical staff and other participants on performance problems, upgrades, design review, and application setup/implementation Other duties as assigned Key Competencies: Define