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Concessions Attendant

Job Category:Concessions

Requisition Number:CONCE001053

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Posting Details

Posted:December 6, 2024

Full-Time

On-site

Locations

Showing 1 location

Perry Casino

Perry, OK 73077, USA

Job Details

Description

This position is responsible for taking food orders, cashiering, preparing, and cooking orders, serving food and beverages, prep work and stocking for the next shift/day, and the overall cleanliness of the work area. Performs all functions in accordance with applicable federal/state/local laws. As well as gaming regulation, as pursuant to the (NIGC) Minimum Internal Control Standards (MICS), State Gaming Compact and all Policy and Procedure, Tribal Internal Controls Standards (TICS), as it pertains to the gaming operations, the mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority. (OMDA).

The following is a list of the main duties and responsibilities of all team members. However, other duties will be assigned as deemed necessary by reporting department management and will be addressed per department job descriptions and Policies and Procedures.

CASINO OPERATIONS

Greet guest and team members eagerly upon arrival to the casino/hotel, always maintain an initiative-taking guest service approach.

Be able to assist with guest questions by being knowledgeable regarding promotions, events, specials, areas, and locations of casino.

Maintaining attendance to ensure Casino and Guest has necessary coverage to provide efficient guest service standards.

REGULATORY COMPLIANCE

Performs all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, OM TICS, the Bank Secrecy Act.

Maintains the Departmental log(s) noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.

ORGANIZATIONAL GROWTH/DEVELOPMENT

Judgment/Decision Making

Under the direction of department management forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience. Avoid situations that could be deemed illegal or represent a safety hazard to fellow team members or guests.

Makes effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage, and company newsletter.

QUALIFICATIONS

Prior customer service in a demanding environment preferred. Must have excellent customer service/communication skills. Must maintain a neat and professional appearance and always uphold the company appearance standards.

EDUCATION and/or EXPERIENCE

High school diploma or GED

At least six (6) months server experience in a full-service bar and/or restaurant preferred.

KNOWLEDGE, SKILLS & ABILITIES:

Ensure the operational effectiveness. (Operational Effectiveness:) meaning the capability to deliver superior service and quality products in a consistent manner every hour of every to both customers and staff

Serve as a role model to staff and management by performing duties professionally, interacting with customers, managers, staff, and community with integrity while maintaining a working environment that encourages cooperation and respect for all.

Help in maintaining a workplace that is comfortable, clean, and fun. Understanding safety of its staff and customers along with the security of the casinos assets.

Helps ensure the smooth delivery of food products as pertains to customer service and the delivery of he guests wow factor.

Seeks help/advice from the department supervisor or manager as needed.

Strives to improve the overall operation of the restaurant and the customer experience by quick, professional interaction with our casino guests and staff.

Interacts positively with customers daily to ensure 100% customer satisfaction as pertains to the restaurant service.

Leads by example, follows direction, and ensures all aspects of the operation are met and delivered.

Always mindful of ways to save/generate revenues for the casino, especially pertaining to the restaurant operations. Ability to up sell items and provide item suggestions.

Holds him/herself accountable above all normalcies for the good of the department.

Knows his/her weaknesses and seeks help/advice in those areas.

Accepts full responsibility for all failures and fixes said failures ASAP.

Knows and follows all casino policies and procedures.

Attends all meetings that are requ