CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER - SES - 73005760

Date: Jan 24, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .

Requisition No: 845220

Agency: Department of Revenue

Working Title: CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER - SES - 73005760

Pay Plan: SES

Position Number: 73005760

Salary: $48,793.80 - $59,050.92 / annually

Posting Closing Date: 01/30/2025

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Florida Department of Revenue

Child Support Program

Child Support Customer Service Front Line Manager (Revenue Administrator II – SES)

Pensacola

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training , tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) .

JOB SUMMARY:

This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of (13) operational staff.

• Functioning as administrator, coach, and advisor and providing training to team members.

• Working with the Service Center Manager to develop, implement and monitor operational plans.

• Determining resource needs and shifting available resources to ensure the highest level of productivity.

• Analyzing existing and new business requirements to determine gaps and provide solutions.

  MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.

• One year of experience working in the Child Support Program.

• One year of experience in a position that includes conflict or problem resolution with employees, partners, and the public.

• Experience coaching, mentoring, promoting professional development and performance improvement activities.

• Experience in assigning work and/or leading teams.

• Experience in communicating through a variety of methods (report writing, public speaking, correspondence, email, meetings, memos, etc.).

  SALARY: $48,793.80 - $59,050.92.

  BENEFITS:

  Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

  ADDITIONAL INFORMATION YOU NEED TO KNOW

  CONTACT INFORMATION: Shalonda Brinson, (386) 401-7319,Shalonda.brinson@floridarevenue.com

  SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or e xperiences you stated on your candidate profile and/or resume.

  CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

  CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

  REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

PENSACOLA, FL, US, 32504 PENSACOLA, FL, US, 32508 PENSACOLA, FL, US, 32512 PENSACOLA, FL, US, 32502 PENSACOLA, FL, US, 32506 PENSACOLA, FL, US, 32534 PENSACOLA, FL, US, 32526 FL, US, 32591 PENSACOLA, FL, US, 32514 PENSACOLA, FL, US, 32505 PENSACOLA, FL, US, 32507 PENSACOLA, FL, US, 32503 PENSACOLA, FL, US, 32501

Nearest Major Market:Pensacola