Police Communications Operator

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Police Communications Operator

Salary

$47,883.00 - $72,189.00 Annually

Location

Lehigh County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2025-19406

Department

Pennsylvania State Police

Division

SP Stf Srvs Unt Bethlehem

Opening Date

02/24/2025

Closing Date

2/28/2025 11:59 PM Eastern

Job Code

73020

Position Number

00086421

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST05

Bureau / Division Code

00204411

Bureau / Division

Troop M, Bethlehem

Worksite Address

2930 Airport Road

City

Bethlehem, Pennsylvania

Zip Code

18017

Contact Name

PSP Human Resource Civilian Placement

Contact Email

RA-SPSPCIVILPLCMT@pa.gov

• Description

• Benefits

• Questions

THE POSITION

Are you passionate about making a positive impact on your community and serving as a crucial link between law enforcement and the public? Do you possess excellent communication skills, the ability to think quickly, and remain calm under pressure? The Pennsylvania State Police (PSP) is seeking a highly motivated Police Communications Operator (PCO) to join their dynamic team. In this challenging and rewarding role, you will be responsible for gathering and relaying critical information during emergency situations, providing assistance to those in distress, and working closely with law enforcement to ensure the safety of the community. Join the dedicated team at the Pennsylvania State Police and continuously learn and grow both professionally and personally while making a difference in the lives of others.

DESCRIPTION OF WORK

In this position, you will handle calls from the public and county 911 operators concerning both emergency and non-emergency police matters. It is essential to exhibit proficiency in collecting information, assessing response needs, and prioritizing incidents accordingly. You will be responsible for dispatching and communicating incident details to the responding Troopers. Furthermore, you will liaise with municipal police, fire services, ambulance, towing companies, and PennDOT to relay incident information and request their assistance. Proficiency in various PSP systems will be required for accessing, researching, and maintaining records. Effective communication is a critical skill necessary for collaborating with Troopers and other PCOs on ongoing incidents or issues.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00086421) .

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week

• Work hours: Rotating shifts, including weekends and holidays

• Telework: T his position does not offer telework.

• Salary: In some cases, the starting salary may be non-negotiable.

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems;or

• Two years of experience using computer systems for entering, updating, and retrieving information;or

• Completion of 60 college credits;or

• An equivalent combination of experience and training.

  Special Requirements:

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.

• You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.

• You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

  Additional Requirement:

• You must be able to perform essential job functions.

  Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a report of medications for screening by the state police medical officer.

  How to Apply:

• Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Failure to comply with the above application requirements may eliminate you from consideration for this position.

  Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .

  Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

  If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

  The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

How many years of full-time experience using two-way radio, multi-line telephone, or computer aided dispatch systems do you possess?

• 2 years or more

• 1 but less than 2 years

• Less than 1 year

• None

  02

  If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

  03

  How many years of full-time experience using computer systems for entering, updating, and retrieving information do you possess?

• 2 years or more

• 1 but less than 2 years

• Less than 1 year

• None

  04

  If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

  05

  How many semester credits of college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visitingwww.naces.organd clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 60 credits or more

• 30 but less than 60 credits

• Less than 30 credits

• None

  06

  How many years of paraprofessional or technical experience do you possess?

• 2 years or more

• 1 but less than 2 years

• Less than 1 year

• None

  07

  If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

  Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov