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Commonwealth of Pennsylvania Clerical Assistant 3 in Pennsylvania

Clerical Assistant 3

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Clerical Assistant 3

Salary

$39,785.00 - $59,384.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2024-12183-00103

Department

Department of Human Services

Division

HS Div Third Prty Liab

Opening Date

11/18/2024

Closing Date

12/2/2024 11:59 PM Eastern

Job Code

00103

Position Number

00221896

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST04

Bureau / Division Code

00211793

Bureau / Division

Bureau of Program Integrity / Division of Third Party Liability / Support Unit

Worksite Address

303 Walnut Street

Worksite Address

Commonwealth Tower, 7th Floor

City

Harrisburg, Pennsylvania

Zip Code

17101

Contact Name

Ricki Paden

Contact Email

ripaden@pa.gov

  • Description

  • Benefits

  • Questions

THE POSITION

Are you a motivated professional who is eager to take the next step in your career and showcase your clerical expertise? The Department of Human Services, Division of Third-Party Liability (TPL) is seeking a detail-oriented Clerical Assistant 3 to join our team. In this role, you will provide essential support across the division by performing a variety of tasks and services that contribute to the overall efficiency of the team. Apply today to embark on an exciting journey and discover the rewarding experiences that await you!

DESCRIPTION OF WORK

In this position, you will be responsible for reviewing and assessing the appropriateness, completeness, and urgency of all incoming correspondence related to casualty (personal injury), estate recovery, and other similar requests. With thousands of requests received weekly across various formats, including paper mail, fax, electronic fax, email, web portal, and phone (hotline), you will play a key role in ensuring accurate and timely processing. You will identify issues that can be resolved at your level, as well as those that need to be escalated to a supervisor. To effectively evaluate each request, you will apply strong decision-making skills to determine the appropriate action or resolution for each case.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00221896) .

Work Schedule and Additional Information:

  • Full-time employment, 37.5 hours per week

  • Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

  • Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

  • Salary: In some cases, the starting salary may be non-negotiable.

  • You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

  • One year as a Clerical Assistant 2 (commonwealth title);or

  • One year of moderately complex clerical experience;or

  • An equivalent combination of experience and training.

Other Requirements:

  • You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

  • You must be able to perform essential job functions.

    Commonwealth employees who wish to use their seniority rightsmustapply to the internal posting for their seniority rights to be considered.

    How to Apply:

  • Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

  • If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

  • Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

  • Failure to comply with the above application requirements may eliminate you from consideration for this position.

    Veterans:

  • Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .

    Telecommunications Relay Service (TRS):

  • 711 (hearing and speech disabilities or other individuals).

    If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

    The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

  • Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

  • Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

  • Your score is valid for this specific posting only.

  • You must provide complete and accurate information or:

  • your score may be lower than deserved.

  • you may be disqualified.

  • You may only apply/testoncefor this posting.

  • Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as a Clerical Assistant 2 (or as a Commonwealth of Pennsylvania Clerk 2 classification or as a Commonwealth of Pennsylvania Clerk Typist 2 classification) for one or more years full-time?

  • Yes

  • No

    02

    If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

    03

    How many years of full-time moderately complex clerical experience do you possess?

  • 1 year or more

  • 6 months but less than 1 year

  • Less than 6 months

  • None

    04

    If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

    05

    How many semester credits of college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

  • 30 credits or more

  • 15 but less than 30 credits

  • Less than 15 credits

  • None

    06

    You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

  • Yes

    07

    WORK BEHAVIOR 1 – CUSTOMER SERVICE

Interact with the public, coworkers, or other personnel to gather information and act as a liaison between staff. Provide appropriate responses to inquiries; explain rules, regulations, and policies; provide follow-up with appropriate staff and department; and refer individuals to the appropriate area for assistance.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

  • I have experience verbally answering inquiries and resolving issues or complaints.

  • I have experience verbally answering inquiries but referred issues or complaints to the appropriate area for resolution.

  • I have successfully completed college-level coursework related to communications, public speaking, public relations, conflict resolution, or interviewing.

  • I have NO experience or coursework related to this work behavior.

    08

    In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

  • The name(s) of the employer(s) where you gained this experience

  • Your experience verbally answering inquiries and/or resolving issues or complaints

  • Your level of responsibility

    09

    If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

  • College/University

  • Course Title

  • Credits/Clock Hours

    10

    WORK BEHAVIOR 2 - RESEARCH

Research, review, and collect information from related resources to perform functions in accordance with federal and state laws, regulations, or policies.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

  • I have experience researching records and files for various projects and reports. When given a topic, I was responsible for compiling all available documents from a variety of data sources.

  • I have experience retrieving specifically requested records and files from a single records location.

  • I have successfully completed college-level coursework related to research methods, statistics, research design and analysis, or data collection.

  • I have NO experience or education related to this work behavior.

    11

    In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

  • The name(s) of the employer(s) where you gained this experience

  • Your experience researching and compiling information from records and files

  • The actual duties you performed related to research

  • Your level of responsibility

    12

    If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

  • College/University

  • Course Title

  • Credits/Clock Hours

    13

    WORK BEHAVIOR 3 – DATA ENTRY

Enter information submitted by field staff into databases or spreadsheets to track and maintain records such as case files, hearing decisions, subpoenas, and hearing transcripts. Ensure the information included is accurate.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

  • I have experience entering AND maintaining data in databases or spreadsheets. I was responsible for ensuring accuracy of the information submitted.

  • I have experience entering data into databases or spreadsheets OR maintaining existing data. I was responsible for ensuring the accuracy of the information submitted.

  • I have experience entering data into databases or spreadsheets or maintaining existing data but someone else ensured the accuracy of the information.

  • I have successfully completed college-level coursework or training related to data entry.

  • I have NO experience or coursework related to this work behavior.

    14

    In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

  • The name(s) of the employer(s) where you gained this experience

  • The actual duties you performed related to data entry

  • The type(s) of data you entered

  • Your level of responsibility

    15

    If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

  • College/University

  • Course Title

  • Credits/Clock Hours

    16

    WORK BEHAVIOR 4 – WRITTEN COMMUNICATION

Compile information for emails, meeting invites, reports, memorandums, decisions, inquiries, agendas, correspondence, or other methods of disseminating information. Write and prepare correspondence ensuring that all information is accurate and complete in accordance with policies, standards, and legal requirements.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

  • I have experience writing documents or correspondence. I was responsible for the final content.

  • I have experience drafting documents or correspondence but was not responsible for the final content.

  • I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.

  • I have NO experience or coursework related to this work behavior.

    17

    In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

  • The name(s) of the employer(s) where you gained this experience

  • The type(s) of documents you wrote

  • Your level of responsibility

    18

    If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

  • College/University

  • Course Title

  • Credits/Clock Hours

    Required Question

Agency

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov

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