Commonwealth of Pennsylvania CareerLink Program Supervisor in Pennsylvania, USA, Pennsylvania, United States

Job Information

Commonwealth of Pennsylvania CareerLink Program Supervisor in Pennsylvania

CareerLink Program Supervisor

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CareerLink Program Supervisor

Salary

$58,035.00 - $88,235.00 Annually

Location

Philadelphia County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2024-93127-06155

Department

Department of Labor & Industry

Division

LI Pa Car Lnk Philadelphia Nor

Opening Date

09/06/2024

Closing Date

9/20/2024 11:59 PM Eastern

Job Code

06155

Position Number

00007364

Union

SEIU

Bargaining Unit

Pay Group

ST07

Bureau / Division Code

00120124

Bureau / Division

Bureau of Workforce Partnership and Operations - PA CareerLink Philadelphia

Worksite Address

5847 Germantown Avenue

City

Philadelphia, Pennsylvania

Zip Code

19144

Contact Name

Moureen Gunyanyi

Contact Email

mgunyanyi@pa.gov

Description
Benefits
Questions

THE POSITION

Do not miss this opportunity to make the most of your career and lead a team of professionals dedicated to providing job development and training services that improve the lives of people from all backgrounds who live in Pennsylvania. Add your ambition to our mission and become a CareerLink Program Supervisor with the Bureau of Workforce Partnership and Operations (BWPO), Philadelphia PA CareerLink® office. Apply today, focus your work through CareerLink’s role in the Commonwealth’s strategic workforce investment plan, and have an enduring, positive impact on your community!

DESCRIPTION OF WORK

In this position, you will oversee, direct, and participate in your office’s day-to-day operations and activities to ensure prompt and courteous service to all jobseekers and employers. This includes providing direction and training to staff, organizing and prioritizing staff work assignments, and evaluating staff performance. You will be responsible for maintaining and improving the quality and quantity of service delivery by implementing staff development processes, representing your office in public relations activities to promote the awareness and use of PA CareerLink services, and participating in local, regional, and statewide teams and workgroups to implement improvements across our system. Build your career and empower others to make positive changes in their careers with us!

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00007364) .

Work Schedule and Additional Information:

Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Philadelphia.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

Five years of public contact work which involved interviewing the public to obtain, provide and evaluate information concerning employment or employability;or
One year of public contact work which involved interviewing the public to obtain, provide and evaluate information concerning employment or employability, and bachelors' degree;or
Any equivalent combination of experience and training that included one year of public contact work which involved interviewing the public to obtain, provide and evaluate information concerning employment or employability.

Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.

How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .

Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

How many years of full-time public contact work which involved interviewing the public to obtain, provide, and evaluate information concerning employment or employability do you possess?

5 years or more
4 but less than 5 years
3 but less than 4 years
2 but less than 3 years
1 but less than 2 years
None or less than 1 year

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How much college coursework have you completed?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted.

If you answer this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

120 credits or more
90 but less than 120 credits
60 but less than 90 credits
30 but less than 60 credits
15 but less than 30 credits
Less than 15 credits
None

04

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

Yes

05

WORK BEHAVIOR 1 – SUPERVISION

Supervises subordinate staff by assigning work; establishes priorities and timeframes for completion of work; reviews employee performance and prepares evaluation reports; disciplines employees; interviews prospective employees and recommends selection; receives, responds to, and resolves grievances and complaints; provides guidance to staff on complex programs; approves/denies leave requests; and identifies training needs and provides training to staff.

Levels of Performance