Specialty Care Manager

Job Details

Level

Experienced

Job Location

Keuka Business Park - Penn Yan, NY

Position Type

Full Time

Education Level

Bachelors Degree

Salary Range

$25.00 - $25.00 Hourly

Job Shift

Day

Job Category

Care Coordination

Description

Provide intake and ongoing care management services to individuals living in the Finger Lakes or Southern Tier Regional Counties who have been diagnosed with one or more chronic illnesses. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.

Essential Duties and Responsibilities

• When needed, serve as contact for referrals and conduct necessary screening and/or follow up for client to proceed with intake in applicable program(s).

• Provide client-guided care management services to caseload assigned, maintaining accurate and verifiable documentation of all services rendered.

• Using a person-centered approach, complete comprehensive and detailed assessments, reviews, crisis plans, and care plans as required by standards set by DOH and lead Health Home contractors.

• Demonstrate, promote and practice cultural competency towards clients through respect and understanding.

• Recognize and embrace diversity through supporting and encouraging the strengths of each individual served.

• Provide a meaningful core service for each client assigned monthly and as needed, to ensure all care plan goals are addressed to the satisfaction of the clients served.

• Utilizing a team approach, maintain accessibility for clients during the workday.

• Assist clients in the acquisition and maintenance of public benefits e.g., Medicaid, SNAP, Social Security, etc.

• Provide linkage/referrals and coordination of resources/support for medical care, mental health, social, recreational, and housing/basic needs, etc.

• Remain current in the field, support and implement best practice service models within the program.

• Make independent decisions and recommendations regarding immediate risk factors presented and provide crisis intervention and follow-up as needed.

• Demonstrate flexibility to be available to clients in their homes/communities including working outside of normal business hours as needed.

• Provide on-call availability via cell phone to Health Home program as needed.

• Serve as client advocate.

• Facilitate the development of a Care Team to carry out individualized and strength-based Plan of Care through regular case conferences and case reviews.

• Participate in staff meetings and other Care Coordination department activities.

• Ensure compliance with all applicable local, State, Federal and Health Home Network regulations and agency policies.

• Participate in mandatory ongoing training and professional development offered.

• Represent Catholic Charities Family and Community Services on appropriate boards and committees as assigned by CC Director.

• Other duties as assigned.

• Participates in relevant Agency meetings and/or trainings

• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.

• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse

• Other duties as assigned

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Qualifications

Education: Bachelor’s degree in a Human Services related field, required

Master’s degree in a Human Services related field, with 1 year of relevant experience as stated below, may also be considered.

Credentials: Possesses a valid NY State Driver’s License and a Driver’s record considered acceptable by the agency and insurance carrier. Bilingual (English/Spanish) is required for some positions. If position requires bilingual skills to be used, additional compensation will be offered.

Experience: T wo or more years of relevant experience required working with children, in addition to experience working with individuals with disabilities or Chronic Conditions.

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform lifting up to 25lbs. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.

Additional Requirements:

• Demonstrate ethical business practices, in conformance with all state and federal laws and regulations.

• Possess excellent verbal and written communication skills.

• Previous experience working with diverse populations, including low to moderate-income families.

• Ability to multi-task and prioritize duties.

• Ability to travel in all weather conditions throughout the counties served.

• Willingness to foster agency, department and program wide cooperation and team work through use of positive/constructive communication techniques.

• Ability to maintain absolute confidentiality in regard to all records reviewed including consumer records, employee records and billing records.

• Proficiency and experience with PCs and Microsoft applications.

• Ability to analyze and interpret data and to handle problem resolution.

• Possession a valid NYS Drivers license and a driver's record considered acceptable by agency and insurance carrier. Continuous use of a reliable, registered and insured vehicle.

• Demonstrate full adherence to the CCFCS Code of Conduct and all policies/procedures related to compliance. Demonstrate commitment to Agency Mission Statement.