Job Descriptions:

Ensures patients and customers are processed in a professional, timely and efficient manner, and accounts are created accurately and efficiently in order to optimize cash flow for hospital revenue, exceed customer expectations and comply with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and escorting, in a timely, organized, courteous, and professional manner in accordance with the philosophy, goals and objectives of Pender Community Hospital.

· Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded.

· Efficiently updates and verifies patient demographics, insurance, and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance.

· Thoughtfully directs patients on next steps and informs patients about delays and wait times.

· Promptly schedules appointments utilizing provider templates and scheduling guidelines.

· Obtains insurance eligibility information using various phone and on-line resources.

· Reviews all insurance eligibility responses for completeness.

· Proactively requests payments from patients on current medical services.

· Receives and processes those payments following appropriate procedures for handling payments.

· Willingly coordinates with other care teams and other employees to provide a seamless experience for patients.

Hours: Minimum 36 hours/week, Monday-Friday, 8:00am-5:00pm, Saturday, 8:00am-12:00pm

Required Experience:

Education and/or Experience

• High school diploma or equivalent

• Effective knowledge and familiarity with word processing, computer navigation, and e-mail

• Must have knowledge of correct telephone answering techniques

• Must have excellent interpersonal and communication skills to interact effectively with customers and all members of the health care team

• Is able to perform a variety of duties characterized by frequent change

• Minimum 3 years customer services experience preferred

Certificates, Licensure, Registrations

• None required

GENERAL REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and / or ability required:

• Ability to add, subtract, multiply, and divide

• Ability to generate, read, interpret, and take action as it relates to basic financial statements, national and state regulations, safety rulings, operational and maintenance and organizational policies / procedures

• Ability to write reports and correspondence

• Ability to effectively present information to patients, families, employees, health care providers, etc...

• Ability to work cooperatively and communicate effectively to maintain good working relationships with staff and health care providers

• Ability to work with skill in identifying problems

EQUIPMENT, TOOLS, MATERIALS:

• Computer and printer

• General office materials/equipment/supplies

• Information systems

• Telephone system

Keyword: Registration

From: Pender Community Hospital District